Job Description
Job Summary:
The Counter Sales position is responsible for pulling and selling stock materials to customers. A Counter Sales representative should have excellent customer service skills and must be able to multitask. No history of drug or alcohol abuse is allowed, and the candidate must be able to present a current health card.
Responsibilities:
- Greet all customers in a courteous, professional, timely, and helpful manner
- Take orders and follow up with customers
- Pull stock materials for customer counter orders
- Assist walk-in customers with product recommendations
- Answer phones and communicate with customers on any orders or questions
- Monitor calling queue and notify customers of orders the day of arrival
- Process all product returns according to Inline Electric Supply established procedures and requirements
- Perform daily housekeeping practices for the counter work area
- Expedite and effectively satisfy all customer complaints and report to Counter Sales Manager
- Assist in cycle count as assigned by manager
- Perform all other duties as assigned by department manager or leadership team
Required Skills:
- Excellent customer service skills
- Organization skills
- Ability to multitask
- Ability to be a problem-solver
- Able to work independently or in a team setting
Education and Experience:
- High school diploma or equivalent
- Valid driver’s license with approved clean driver vehicle report
- No history of drug or alcohol abuse
Physical Requirements:
- Ability to sit, stand, and walk for prolonged periods of time
- Ability to lift, push, pull, and carry 30 lbs. or more
- Ability to climb, crouch, reach, and grasp
- Ability to listen and speak clearly and effectively
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