Customer Sales Support - Toronto

Join our Team!

SilverChef is looking for a Customer Sales Specialist to assist the customers of one of our largest clients! You will work closely with our Sales Managers at one of our key dealerships providing exceptional customer service to both clients and partner sales agents in order to maximize our sales.

This opportunity is perfect for someone who is amazing with people, sales oriented, and who is detail oriented and can work both independently, as well as part of a broader cohesive Customer Success and Sales team. In this role, you will provide exceptional face-to-face customer experiences and proactively deliver personalised service for new and existing customers and help them through the process from application to end of contract. Key to this role is delivering a high level of customer service and communication skills, as well as business development abilities, to both dealer and end users. You will also need to be comfortable being the ‘face’ of SilverChef to customers within the dealership.

About us:

SilverChef is a hospitality finance company with a passionate and energetic team. We have been around for close to 40 years and have international offices in Australia, New Zealand, multiple offices in Canada and an emerging US presence. This team is driven by a powerful sense of purpose, an encouraging culture, and opportunities to grow into specialized roles. We are also BCorp accredited and have an aggressive growth plan over the next few years.

Check out some of the benefits we offer:

• Multi-year recipient of Canada's Top Employer Awards!
• Competitive compensation package PLUS bonus component
• A market leading extended health benefits package, as well as a health and wellness spending account
• 4 weeks of vacation a year
• Hybrid work environment
• We are an accredited BCorp which means we see ‘Business as a Force for Good’

Specifically, your role will include:

• Main point of contact for customers and partners. Enquiries include providing product information to prospective and existing customers, approval for funding, advice about payment options and process, information regarding settlement requirements and process as well as end of contract options

• Resolving phone, email and walk-in enquiries with customers and partners, you will support internal business teams and distribute standard documentation.

• Assists customers at each stage of the process from pre-application through to end of contract options. This may include but is not limited to operational activities including data entry, gathering of additional information, processing approvals, credit assessment, creation of rental contracts, processing of bond payments, settlement of contracts, facilitation the return process, processing payouts and change of account details
• Provides knowledgeable, friendly and helpful service by understanding the needs of both internal and external parties. Effectively resolves any issues and takes appropriate action
• Takes ownership for their own pipeline management and proactively follows up applications to ensure settlements occur in a timely manner
• Ensures appropriate quality guidelines, SLA standards, financial objectives, phone and productivity KPIs are met

• Maintains accurate records, and updates company systems as required
• Interacts with a cohesive Customer Service team
• Develops strong operational relationships with internal and external stakeholders
• Delivers professional and timely responses to all Customer Experience issues in-line with agreed KPI’s and SLA standards
• Communicates effectively with the team and all stakeholders. Updates them regularly on any roadblocks or outcomes.

Skills to Thrill

• 2+ years experience in customer service, financial services, call centre, hospitality, retail and/or administration
• Sales oriented, and has the ability to work independently, as well as a member of a cohesive team
• Proven ability to pro-actively problem solve
• Great verbal communication skills including effectively explaining/promoting new concepts to customers
• Effective written communication skills
• High level of interpersonal skills including the ability to liaise, advise and interact well with other staff members and different stakeholders
• Sound planning, organisational and ability to multi-task
• High attention to detail
• Excellent computer literacy
• Energetic and flexible team player
• French bilingual ability considered advantageous, but not a requirement

If this role sounds like you, we would love to hear from you!