Job Description

We’re hiring! We are looking for the best; our people are our greatest advantage.

Merchants provides an excellent platform to work with great people, develop a great client base and provide them with a differentiated offering of products and services. In joining Merchants, you will be part of a company that has built an impeccable reputation over 81 years. On this basis alone, you are well positioned to develop immediate trust with potential clients. At Merchants, our scale, relationships, and experience allow you to serve organizations of any size, anywhere. Our offerings include a wide range of new, used, and rental furniture, architectural glass walls, and services including design, installation, and asset management.

Position Summary: Works with Senior Account Executive (AE) by participating in all aspects of pre- and post-sales function. Integral participant in customer experience by providing assistance in the overall direction of day-to-day operations, problem solving, and decision making necessary to make projects successful. As new accounts are identified, the Sales Manager assumes a proactive role by utilizing internal resources/templates to serve the customer. Additional responsibilities include enhancing relationships with on-going customers with great customer service and timely follow-up.

Responsibilities:

Learn and gain expertise in utilizing templates to further the furniture process by: attending sales calls with the AE, co-create schedules, budget development, foster relationships with reps, methods of project management, and correspondence with key members of the team (designers, clients, contractors, etc).

Illustrate proficiency using our specification development tool by creating sales quotes and converting to sales orders.

Inform internal team and external customers of order status by preparing necessary tracking reports and communicating updates on a regular basis.

Coordinate receipt, delivery, and installation of product and services.

Represent the team during major installation projects and provide project management as dictated by the AE and team needs.

Assists with developing/enhancing relationships with existing customers by assisting AE with sales calls. Responsible for responses/correspondence to existing, on-going customer relationships, needs and requests. Provide product solution options and answers to customer questions and issues by researching and taking appropriate action in a timely manner (with oversight/direction from AE).

Assist AE during the pre-project phase with the preparation and execution of bid requests.

Qualifications:

Education/Experience

Bachelor of Arts degree (B.A.) or equivalent from a four-year college; or at least one year related experience or training; or equivalent combination of education and experience.

Knowledge/Skills/Abilities

Product knowledge; excellent customer service skills; professional oral and written communication skills; strong organizational and time management skills; basic math skills; attention to detail; self-motivation; resourcefulness; ability to function in team environment; positive and professional attitude.

Knowledge of internal ordering systems desired. Participating in industry events to keep product/services knowledge current.

Critical contributor to team effort by working closely with AE to serve diverse and sometimes difficult and demanding clients. This person will face unexpected problems and deadlines as well as numerous interruptions.

Must communicate effectively, be organized and take initiative while having a positive attitude. All responsibilities to be performed with varying amounts of supervision and a high level of self-motivation.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits: