Customer Training Manager

Customer Training Manager - (E-Learning content creator | Webinar host | Training Program Manager | Teachers!)
Maple Valley, WA | Full-time (M-F) | Salary | Onsite | Benefits |
$73,000 – $80,000 D.O.E.

Who We Are:

At CAF, we live by the mantra Citius, Altius, Fortius (Faster, Higher, Stronger), constantly striving for growth and improvement. We don’t just manufacture sustainable cleaning products – we partner with our customers to ensure their locations are consistently clean, safe, and customer-ready. We're passionate about the value of clean and are on a mission to deliver the most effective, innovative cleaning solutions, backed by top-notch training and support.

What You’ll Do:

Are you a training enthusiast who loves seeing customers succeed? As our Customer Training Manager, you'll be the driving force behind our training strategy, leading the charge in helping our customers overcome challenges like onboarding, chemical safety, and upholding brand standards. You’ll not only strategize but also roll up your sleeves to create, manage, and deliver training across multiple channels.

Whether it's via e-learning, phone calls, videos, posters, virtual meetings, or in-person sessions with our sales team, your impact will be felt throughout CAF’s customer base. You'll even manage our CAF Academy, our online training hub, and work with customer training leaders to integrate our programs into their platforms.

Your role also includes:

• • • Hosting webinars and outbound training calls
    • Developing new training curriculum and methods to drive customer success
    • Expanding training programs to new markets (international, anyone?)
    • Managing the outbound training call system and your team of training superheroes
    • Building a network of customer training champions within our clients' organizations

Basically, you’ll help make the world a cleaner, safer place, one training session at a time! ;)

What You’ll Need to Succeed:

• • • 2+ years of related experience (teachers, we see you!)
    • Ability to learn fast and juggle tasks like a pro, whether working solo or with a team
    • Stellar communication and relationship-building skills
    • Process-oriented mindset with a love for refining systems and solving problems
    • Proficiency in Microsoft Office (Excel, PowerPoint, Word)
    • Laser-sharp attention to detail and top-notch organizational skills
    • A strong work ethic and a drive to hit company goals
    • Live within 15 miles of our Maple Valley office (98038)
    • Pass a pre-employment drug test

Our Culture:

At CAF, we take pride in our down-to-earth, dynamic culture. Our team is passionate, grounded, and always up for a good time. We’re all about the customer, but we also believe in balance. Weekends are sacred for family and friends (or binge-watching your favorite shows). We love creative thinkers, lifelong learners, and people who enjoy collaborating and driving change. If you get excited about working where you live and being part of a growing company, CAF might just be your perfect match!

Who You’ll Report To:
You’ll report to CAF’s Executive VP of Sales, a key leader in driving our company’s success.

Compensation:
We believe in fair pay, customized to attract, motivate, and retain top talent. Your compensation package is benchmarked to market data (thanks, payscale.com) and tailored specifically for you.

Perks and Benefits:

Let’s be honest – a great job is even better with awesome perks. Here’s what we offer to keep you healthy, happy, and thriving:

Health & Wellness:

• • • Medical, Dental, and Vision Insurance
    • Long-Term Disability
    • EAP (Employee Assistance Program)
    • Wellness Reimbursement Program (think gym memberships, massages, and more)

Financial Benefits:

• • • Retirement Plan
    • Performance Bonus
    • Tickets at Work Program

Office Perks:

• • • Flexible schedule when needed
    • Fun company outings
    • Free snacks (yes, snacks!)
    • Educational opportunities
    • Recognition for anniversaries, birthdays, and specialized awards for going above and beyond

Paid Time Off:

• • • PTO/Vacation/Sick Policy
    • 11 Paid Holidays (including a Christmas week break!)
    • Maternity/Paternity Leave
    
    

If you're excited to help us empower our customers while having fun in a dynamic and growing company, we’d love to hear from you! Apply today and join us in making the world a cleaner, safer place.

#ZR