Technical Inside Sales Representative, Food - Central Region

Technical Inside Sales Representative, Food - Central Region

IMCD US is looking for a Technical Inside Sales Representative to support the Food business group.

Job Purpose

Maintain and grow assigned sales territory by proactively selling to existing and new customers, primarily by telephone.Tecnerformance indicators (KPIs) including sales to budget, call frequency, variance reporting and usage of SalesForce.com and Einstein (part of SalesForce)
Transition the C customer base to the MyIMCD web-based portal. Manage requests from customers via the portal, champion the benefits of the portal internally and externally.
Develop and maintain relationships with assigned customers.
Qualify leads from a variety of sources and clearly articulate the IMCD value proposition to new customers
Contact and setup new customers with existing business transitioned from Principals or other distributors
Maintain a working knowledge of products and applications through regular attendance of relevant IMCD Academy sessions and principal trainings.
Actively seeks continuous improvement and self-development
Prioritize and manage time effectively to meet internal & external customer expectations and deadlines.
Effectively and creatively solves problems: assess the situation, have clear understanding of request to help obtain and determine root cause and assign corrective action.

Duties and Responsibilities

Sales
Contact customers by telephone and email applying consultative selling techniques to sell new products to new or existing customers.
Address customer questions and inquiries such as product recommendations, providing technical help and redirecting sample and literature requests to appropriate internal contacts
Apply negotiation techniques to pricing discussions with customers to optimize profitability.
Monitor and react to sales variances to minimize lost business.
Track activities in SalesForce working opportunities, follow-up reports and customer summary reports. Maintain a robust pipeline of opportunities to ensure ongoing sales growth.
Collaborate with Regional Sales Manager to determine necessary strategic sales approaches.
Research potential new customers (using web searches, government industry directories, trade shows, outside sales leads, etc…)
Cold-call prospects that are generated by external sources of lead (Principals) – only if these accounts are not already assigned to a specific outside sales representative
Maintain and expand the company’s database of prospects.
Overcome objections of prospective customers.
Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and call reports.
Create and deliver qualified opportunities to Account Managers where appropriate.
Attend periodic sales training where applicable.
Appropriately communicate brand identity and corporate position.

Administrative

Take responsibility to ensure all requests are fulfilled with accuracy and efficiency
Prioritize, communicate and effectively execute all RUSH requests from both internal & external customers
Effectively respond to all requests by actively seeking, inquiring/asking appropriate questions of both internal & external customers to obtain necessary information
Attend all pertinent training sessions, department meetings with active participation

Education and Experience

Bachelor of Science degree is necessary for this role
Preference will be given to candidates with food science background
Strong mathematical acumen
Must be functionally competent on computer systems
Preferred 3 years technical sales experience in the food industry

Skills

Ability to explain technical concepts and theories to non-technical audiences.
High degree of resourcefulness, flexibility, and adaptability.
Must be highly organized, flexible, and have the ability to multi-task and prioritize
Effective communication skills with individuals at all levels of the organization, both verbally and in writing.
Strong customer service and troubleshooting skills.