Sales Customer Service Specialist

Job Description

Are you an enthusiastic and customer-centric individual with a passion for sales? Do you excel at building strong relationships and providing exceptional service? If so, we have an exciting opportunity for you!

At Balanced Comfort, we believe that exceptional customer service is at the heart of every successful business. We are currently seeking a dynamic and motivated Sales Customer Service Specialist to join our team and play a pivotal role in delivering unparalleled support to our valued customers.

Balanced Comfort is dedicated to delivering top-notch products and services to our customers. With a strong focus on innovation and customer satisfaction, we have established ourselves as a trusted brand in the market.

As a Sales Customer Service Specialist, you will be the first point of contact for our customers, providing them with an outstanding experience at every interaction. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and ensure they receive the right products and services to meet their needs. Additionally, you will have the exciting opportunity to identify potential sales opportunities and drive revenue growth through your exceptional sales skills.

At Balanced Comfort, we believe in fostering a collaborative and supportive work environment. You will have the opportunity to grow both personally and professionally as you contribute to our success and make a difference in the lives of our customers.

If you are ready to take your customer service and sales skills to the next level, we encourage you to apply and become a valued member of our team.

Join us and be a part of our journey to create exceptional customer experiences!

Duties and Responsibilities:

• Handle Inbound Sales inquiries, providing product information, answering questions, and guiding customers through the sales process.

• Make Outbound Calls to potential customers and engage in persuasive sales conversations to generate leads and close sales.

• Maintain a high level of product knowledge to effectively communicate the features, benefits and value propositions to customers.

• Build sustainable relationships and trust with customers through open and interactive communication.

• Identify and assess customer’s needs to achieve “Five Star” satisfaction.

• Follow communication procedures, guidelines, and policies.

• Process customer accounts and keep records of customer interactions.

• Dispatch duties as needed.

• Other duties as assigned.

Customer Success Representative Related Skills:

• Proven Outbound Sales experience.

• Able to identify and handle the urgency of each task and work in a high stress position.

• Detailed oriented with the ability to multitask.

• Ability to adapt/respond to different types of personality characteristics.

• Excellent communication skills.

• Basic computer skills.

• Strong interpersonal skills such as communication, problem-solving, and organization.

• Ability to take initiative and work under minimal supervision.

What does a Customer Success Representative do?

• Meet or exceed daily/weekly/monthly sales targets and quotas focusing on individual and team goals.

• Act as a liaison for customers providing information and resolve any emerging problems that our customer(s) might have with accuracy and efficiency.

What makes an exceptional Customer Success Representative?

An exceptional customer success presentative is genuinely excited to help customers, patient, empathetic and passionately communicative. Willing to use probing questions to identify customer’s needs and offer appropriate company services.

Target goal for Customer Success Representatives:

A customer success representative’s goal is to ensure excellent service, respond efficiently to customer inquiries, and offer company services to meet or exceed individual, team and call center department sales goals. Also maintain a high customer satisfaction rating for the company.

Requirements and Qualifications:

• High school diploma or equivalent.

• 2 + years of experience in outbound phone sales environment.

• Preferred blended call center experience.

• Work closely with management to achieve individual, team and department sales goals.

• Excellent communication skills both verbal and written.

• Excellent organizational and follow-up skills.

• Customer service experience, handling and resolving customer issues/concerns.

• Able to multitask.

• Good time management skills.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Experience:

• Outbound call center: 2 years (Preferred)
• sales: 2 years (Preferred)
• customer service: 2 years (Preferred)

Work Location: In person

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