Inside Sales Representative - Bilingual

About Us:

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state.

Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

Summary:

The Inside Sales Representative is responsible for increasing interactions with potential customers via phone, web, email, and selling tools. Must possess excellent communication customer services skills and have sales acumen to explain the products and services, address questions and complaints, and provide solutions. Supports Race Communications teams in the mission to bridge the digital divide between rural and urban areas, by providing reliable high-quality internet services.

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one year of related experience and/or training; or equivalent combination of education and experience is preferred
• Valid driver’s license is required
• One or more years of experience as an Inside Sales Representative or equivalent work experience is required
• Working knowledge of CRM systems and practices is preferred
• Proven track record of successfully managing customer relationships
• Ability to periodically travel moderate distances to attend sales events
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language required for this role

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Strong time management skills, with the ability to manage priorities and workflow
• Commitment to accuracy and high standards for quality of work
• Ability to work with all levels of team members and management
• Excellent problem resolution and customer service skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Excellent verbal and written communication skills
• Ability to work on complex projects with general direction and minimal guidance
• Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
• Good judgement with the ability to make timely and sound decisions
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Ability to effectively present information and respond to questions

Essential Duties and Responsibilities:

Sales Prospecting and Lead Generation:

• Sources new sales opportunities through inbound leads, follow-ups, outbound call campaigns, emails, messaging applications, and in-person events
• Research accounts, identifies potential sales opportunities, and generates interest

Sales Performance and Goal Achievement:

• Meets or exceeds monthly sales goals

Customer Needs Assessment and Relationship Building:

• Identifies, assesses, and understands customer needs and requirements to achieve customer satisfaction
• Builds sustainable relationships and trust with customer accounts through open and interactive communication
• Gains and retains extensive product knowledge as well as a detailed comprehension of customer requirements

Quotation Management and Account Development:

• Manages creation and presentation of quotations for opportunities as they are identified
• Generates new business and promotes growth of existing accounts

Information Handling and CRM Utilization:

• Provides accurate, valid, and complete information when using our CRM and other provided software
• Keeps detailed records of customer interactions, processes customer accounts, and files documents

Customer Support and Complaint Resolution:

• Handles inbound calls, provides callers with product and service information
• Handles customer complaints, provides appropriate solutions and alternatives within time limits; coordinates communication and action with appropriate departments and team members; follows up with customers to ensure resolution

Sales Team Compliance and Participation:

• Follows sales team procedures and guidelines, along with policies outlined in the Race Communications Employee Handbook
• Participates in outbound call campaigns and attends outside sales events (travel required)

Other duties as necessary may include but are not limited to:

• Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting
• Be available to participate in internal or external meetings and professional development opportunities
• Cross-train and share knowledge with other team members
• Support routine tasks
• Perform other related duties as assigned by management

As Part of Our Team, You'll Enjoy:

• 100% Employer-paid medical, dental, vision, and life for all our employees
• 401 (k) with 100% Employer-matched up to 4% of your annual income
• Generous paid time off including sick, vacation, holiday and birthday pay
• Company provided equipment including uniforms, safety, tools, vehicle, and tech
• Free Race TV, highspeed internet, cable, and phone service where available
• Working as part of our diverse team that fosters a culture of appreciation and collaboration, where every member is valued as an integral part of our success

All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.

All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices located in either Tehachapi, Yuba City, Chico, or South San Francisco, CA. The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary; you may not work full 8 hour days and there may be off days. Applicants further than 50 miles from these training locations will be provided with necessary travel accommodations as part of the onboarding process. Applicants 50 miles or less from these locations will be considered regular commute. For those working remotely, virtual attendance will depend on position requirements. Further details will be provided to you during the interview process, and before your start date.

Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.

Reasonable accommodation(s) for qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed during the application or interview process, or workplace accommodations are required after a job offer is made, please contact recruiting@race.com to initiate the interactive process.

Updated: 04/2024