Job Description

About us

We are a professional, fast-paced, and rewarding company. The primary focus of Dillard’s sales associates is customer satisfaction. This includes activities like helping customers locate merchandise, addressing their concerns and escalating them as needed, and informing them of upcoming promotions.

Our work environment includes:

Growth opportunities
On-the-job training
Company perks
Flexible working hours

About us

Dillard's, Inc. ranks among the nation's largest fashion retailers. The Company focuses on delivering style, service, and value to its shoppers by offering compelling apparel, cosmetics, and home selections complemented by exceptional customer care. Dillard’s stores offer a broad selection of merchandise and feature products from both national and exclusive brand sources. The Company operates almost 300 Dillard’s locations and several clearance centers, plus an Internet store at Dillards.com.

Our work environment includes:

Growth opportunities
On-the-job training
Safe work environment

We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service
Assess customers needs and provide assistance and information on product features
Welcome customers to the store and answer their queries
Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
“Go the extra mile” to drive sales
Maintain in-stock and presentable condition assigned areas
Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options
Process POS (point of sale) purchases
Cross sell products
Handle returns of merchandise
Team up with co-workers to ensure proper customer service
Build productive trust relationships with customers
Comply with inventory control procedures
Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Skills

Proven work experience as a Retail Sales associate, Sales representative or similar role
Basic understanding of sales principles and customer service practices
Proficiency in English
Basic Math skills
Working knowledge of customer and market dynamics and requirements
Track record of over-achieving sales quota
Hands-on experience with POS transactions
Familiarity with inventory procedures
Solid communication and interpersonal skills
A friendly and energetic personality with customer service focus
Ability to perform under pressure and address complaints in a timely manner
Availability to work flexible shifts
High school degree; BS degree in Marketing or related field would be a plus

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: No more than 40 per week

Benefits: