Senior Strategic Account Executive

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Location: Seattle, WA

Position Overview:

Astound Broadband is currently searching for a Senior Strategic Account Executive. This position is responsible for both acquisition sales and overall account ownership to high profile, Fortune 500 businesses, City/County/State government accounts, large scale education institutions, Medical Systems and tribal communities. This includes all facets of customer lifecycle including identifying new sales opportunities, C-Level positioning, delivering professional sales presentations in writing and in person, active follow up, and complex contract negotiations.

The primary position responsibilities will include, but are not limited to:

• Manage accounts on an on-going basis ensuring satisfaction and retention through superior customer focus. This includes frequent service follow-ups, problem solving, and emerging needs identification
• Manage installation projects with various teams to ensure on-time delivery, successful turn-up and customer satisfaction
• Respond to requests from customers for information, support, assistance, joint proposals, pricing, etc.
• Respond to demand sales requests

• Supports others within the sales/service team to achieve customer satisfaction
• Conduct proactive sales activities, including proactive needs assessment, applications development, proposal presentation, order negotiation and post-sales service requirements
• Negotiate to secure contracts with MIS and Telecommunications Managers in order to achieve revenue growth and retention
• Other duties as assigned

Our ideal candidate will possess:

• 10+ years success building RFP templates; winning multi-site bids with million dollar contract values
• Minimum 10 year track record of success selling to large business with technical solution
• Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government accounts using relationship management and system sales concepts
• Ability to sell to C level executives within an organization
• Proven ability to build and execute a multi year sales revenue plan into Complex accounts.
• Experience in systems selling, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies
• Professional business acumen in funnel management and forecasting in a CRM environment
• Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications
• Operational understanding of telecommunications ordering, provisioning, and billing processes
• Working knowledge of general marketing principle tools and processes
• Skills necessary for decision making and maintaining customer retention
• Track record of Sales revenues exceeding $50K annually
• Involvement in trade and commercial organizations to expand the market awareness of the company
• Must possess a valid driver's license with a satisfactory record per the Company's standards and policy

We're Proud to Offer a Comprehensive Benefits Package Including:

• Competitive compensation including base salary plus uncapped commissions plan (if applicable)
• Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions)
• Paid Holidays: 7 days per year
• Paid Sick Leave based on state and local ordinance
• Insurance options including: medical, dental, vision, life and STD insurance
• 401k with employer match and immediate vesting
• Tuition reimbursement program
• Employee discount program
• Gas mileage reimbursement

Base Salary:The base salary range for this position is $105,000, plus an uncapped commission plan, and opportunities for bonus and benefits, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Commissions at plan: Targeted commissions are $72,000 annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Our Mission Statement:

• Take care of our customers

• Take care of each other

• Do what we say we are going to do

• Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)