Sales Operations Manager

Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems! Join Milestone, the global market leader!

We are looking for a Sales Operations Manager to join our Americas Team. This person will work at our Americas Headquarters in Lake Oswego, Oregon. Relocation assistance is not available for this position; however, we offer a hybrid work environment and flexible hours. The Sales Operations Manager will report to the Director of Finance and Business Operations and will manage our Sales Development team, our Bid Desk team, our Project Management team, and our Salesforce SuperUser.

We are growing our business and have lots of new initiates working. In this position, you will own the success of several of those initiatives in the Americas region. This position will partner with sales to understand and anticipate demand for potential systems and process enhancements. You will also be working closely with other teams in the region and headquarters to identify regional needs, scope the solution, optimize delivery, forecast impact, and champion adoption.

At Milestone we value an entrepreneurial mindset and foster a culture of trust and autonomy. To thrive in this environment, especially as we have gone hybrid, you must be self-driven and able to work effectively with minimal supervision. We appreciate and value the ability to develop creative solutions to business problems!

As a Milestone Employee, YOU are the key to our success. Come join our dynamic international team and be a part of our rapidly growing, successful business.

Responsibilities:

• Partner with assigned selling teams and sales management to recommend, prioritize, and manage strategic revenue-enabling initiatives.
• Diagnose root causes of sales system inefficiencies and ineffectiveness, and then scope and deliver solutions with Global Sales Operations that enable greater sales team success.
• Drive projects to completion within a framework that ensures quality and adoption.
• Simplify processes through automation and implementation of new process steps and tools.
• Collaborate cross-functionally (with teams such as Salesforce SuperUsers, Finance, Marketing, Global Sales Operations, etc.) to create a comprehensive, best-in-class operations environment.
• Be the front-line support to selling teams by responding to various sales support requests (e.g., systems troubleshooting, report creation, deal arbitration, sales administration tasks, etc.)
• Create and conduct trainings for the sales force including assisting with onboarding, best practices, systems enhancements, and processes.
• Provide reporting and analysis for key stakeholders in Sales Leadership; identify additional reporting and analysis needs, and work with the various systems and cross-functional Operations teams to develop the appropriate reporting or dashboard solutions; extend where possible to enable self-service solutions for Field representatives
• Audit data integrity in Salesforce , and other systems and assist with pipeline and forecast management cadence.
• Travel, The expected travel time for this position is approximately 15%.

Professional Qualifications:

• Sales Operations Experience : You have a minimum of 3 years of direct experience in Sales Operations (SaaS environment preferred).
• Sales Knowledge : You’ve developed a strong understanding of sales processes, revenue funnels, and customer lifecycles.
• Salesforce Skills : You have prior experience working within Salesforce CRM.
• Diagnostic Thinking : You dig deep and identify root causes instead of jumping to obvious conclusions or just treating symptoms.
• Affinity for Data : Your natural inclination is to seek out data to inform your decisions, rather than going with your gut.
• Influence Skills : You’re able to effectively communicate complex ideas and concepts to others and motivate change, without direct authority.
• Problem-Solving Approach : You’re able to not only identify problems and issues but also conceive and propose several potential solutions.
• Project Management : You’ve developed strong project management skills and can see complex initiatives through from start to finish. (And you also ruthlessly prioritize when balancing multiple projects! )
• Operational Passion : You love finding inefficiencies and coming up with innovative solutions that sometimes challenge the status quo - it fuels you!
• Education : You’ve earned a Bachelor’s degree (or have equivalent experience).

Qualifications That Will Set You Apart:

• Business Acumen: You think like a business person first, understanding the role of Sales Ops within the broader business context.
• Results Orientation: You recognize that your day-to-day work is just a means to an end and that the real objective is results.
• Flexible Tenacity: You don’t give up at the first sign of trouble and keep pushing, even if it means taking a different approach.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway.

Why Milestone?

Ranked on the 100 Best Companies to Work for in Oregon , Milestone offers not only great benefits but also great culture. Employees here have flexible work environments, opportunities for further education, and the ability to directly effect change in our Organization.

The annual on-target earnings for this position range from $153,452 to $229,947 with most candidates falling in the $160,848 to $196,448 range. Pay is based on the level, location, complexity, responsibility, and job duties of the specific position and is just one component of Milestone’s total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 10 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel welcome to speak to our Talent Partner about our compensation philosophy.

Milestone is committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer.

Contact

If you have any questions, you are very welcome to contact Cindy Phillips, Talent Acquisition Partner at ciph@milestone.us