Job Description
WORK FROM HOME! Bilingual Customer Account Representatives needed…Bluegreen Vacations is offering full-time AND part-time opportunities for Spanish/English Bilinguals to work from home.
Submit your resume and apply today to be considered for one of two opportunities starting January 13th and January 20th!
Share Happiness: Just as every person needs a purpose, a place to belong, a reason to exist and something to believe in, so too must companies know the why behind what they do. At Bluegreen Vacations, we believe in the power of vacation. We believe vacations make people happier by sharing time together, smiles and memories. Our purpose is to share happiness.
BILINGUAL CUSTOMER ACCOUNT REPRESENTATIVE
(ADVANCED LEVEL CUSTOMER SERVICE)
WE OFFER YOU GREAT BENEFITS!
- Guaranteed hourly base pay with additional incentives for performance
- average earning capability is $20 per hour
- Generous benefits package
- Fun, team-oriented environment
- Inbound call center; no telemarketing
- Career advancement opportunities
- Opportunities to volunteer in the community and fundraise for charitable organizations
- Comprehensive training program
- Vacation Discounts
- With fewer hours committed to work, part-time may lower stress levels
- Perfect for individuals transitioning into retirement or back into full-time work
- A great way to supplement income from other sources or jobs
- Provides flexibility to work from home, saving time and money on commuting
- Learn new skills, explore different industry, and diversify experience
- Allows for a more gradual shift in career pace
- Offers more flexible schedules, allowing individuals to balance work with personal commitments, family responsibilities, and other interests
- Leaves room to pursue further education, personal projects, hobbies, or starting own business
In this customer service role, you will use your creative problem-solving abilities to directly, and positively, impact the customer experience. Our contact center receives inbound calls from both Spanish-speaking and English-speaking customers who need help with specialized and complex account questions that cannot be completed online. In addition, Bilingual Customer Account Representatives correspond via email and online chat communications. And, that’s where you come in…saving the day with confidence and providing excellence in customer care!
The opportunities within this role include personalization of the customer’s journey from start to finish of each conversation, reservation assistance and assurance of accurate vacation details, and overall customer satisfaction. How does this sound to you? If your first thought was, “This is me! I know how to provide excellent customer service. I can do this!” We want to hear from you!
REQUIREMENTS OF THE POSITION…
- Bilingual Spanish/English verbal and written communication skills
- Prior customer service experience, 2 years preferred
- Ability to work from home with focus space and limited distractions
- Must have high-speed Internet service
- Problem-solving and the ability to exercise critical thinking
- Confidence to take the empowerment given and make/present decisions for customer solutions
- Willingness to pursue the goal of continual improvement, adapt in a changing environment, anticipate customer needs, and exceed customer expectations
- Outstanding communication skills
- Detail-oriented service
- Strong negotiation and organizational skills
- Ability to offer comparable alternatives
- Ability to navigate multiple systems including MS Office, internet, and internal programs
- Bachelor’s degree (preferred); high school diploma or G.E.D. equivalent (required)
Our schedules include evenings and Saturdays (with Sundays and one weekday off)
MORE ABOUT BLUEGREEN VACATIONS CORPORATION…
At Bluegreen Vacations, we know where our true value lies. It’s not only in our 70+ resorts spread across the U.S. and Caribbean, or even our 220,000+ owners and their guests. It is our associates–the people who work here and create remarkable vacation experiences for our owners and guests–who we value most. They are the ones that make it happen every day, at our resorts, administrative offices, and sales, marketing, and support locations. It’s why we value our associates and do everything we can to support their success and growth.
Our collective success is reflected in the recognitions we’ve earned as one of Achievers “50 Most Engaged Workplaces in the U.S.” and one of Sun Sentinel’s 2019 “Top Workplaces in South Florida.”
2023 ICMI Global Contact Center Awards Runner-up for Medium sized contact center.
Awarded Best in Class Remote Contact Center at the 2021 CCW Excellence Awards.
Ranked #65 on the Forbes list of America’s 500 Best Midsize Employers in February 2022
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (“Bluegreen”) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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