Job Description

BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance business and technical operations and deployments.
BDR is seeking a Sr. Quality Assurance Specialist to join our growing team! This is a hybrid position that will be performed on-site in Washington, DC. This position requires US Citizenship with an active Top Secret clearance.

(Military Veterans are highly encouraged to apply)

Role Overview

We are seeking a Sr. Quality Assurance Specialist to support a new contract. This division consists of a team of technical leaders that deliver advanced technical solutions to government organizations. Our customers have high standards, are technically adept, and use our products daily to support their mission of protecting national security.

Responsibilities

QA Department Management

Prepare and maintain an annual QA budget
Prepare and maintain annual Process Improvement Plan
Prepare and deliver QA personnel performance appraisals
Assist in proposal development
Provide QA support to protégé and small business partners of the company
Maintain vendor relationships (ISO auditors, CMMI consultants, etc.) and direct vendor activities during work engagements
Support the Director of Security in ISO 27k compliance
Perform pre-audit planning and preparation activities
Conduct internal process, work product and service audits by evaluating software development and service performance and deliverables against process documentation, project schedule, and quality standards.
Perform a variety of technical and administrative activities related to the function of QA, including, but not limited to, scheduling, checklist development, report writing, facilitating root cause/lessons learned analysis, and internal/external presentations.
Analyze, compile, and report findings of non-compliance and provide recommendations for improvement.
Identify, log, escalate, and track issues, lessons learned, non-conformances, and corrective actions to closure
Identify opportunities for improvements, including the review and assessment of lessons learned
Support corporate, program management, and operations staff in developing and maintaining documented plans, procedures and other process assets
Assist in institutionalizing risk management best practices and implementation throughout the organization and on the programs
Manage Quality team and perform supervisory tasks as required

Knowledge Management

Capture and analyze data and store the information according to records retention requirements
Analyze and report various measures to program and corporate management.
Provide scheduled and ad-hoc reports as requested
Ensure QA knowledge management tools are appropriately maintained

Change Management

Evaluate change proposals to ensure related configuration items are addressed
Work with corporate, program, and operational managers to embed process, procedure, and practice changes
Support program Change Advisory Board (CAB) and Emergency CAB meetings and run such meetings for the Corporate office
Establish change model and produce standard change templates
Conduct post implementation review of authorized and implemented changes

Configuration Management

Create and track configuration change proposals
Work with subject matter experts to ensure proposed configuration items (CIs) and CI modifications are correctly identified and documented for submittal to the change management process
Maintain information about CIs, CI relationships, CI traceability and status

Required Minimum Qualifications

Bachelor's Degree or higher-level degree required
5 to 7 years QA management experience
5+ years' experience managing QA staff on multiple contracts
CSM Certification
Intermediate ITIL Certification in any one of the service lifecycle or service capability streams
Experienced in quality management frameworks and standards such as CMMI, ITIL, and ISO
Self-starter, detail oriented with strong communication, collaboration, organizational, and analytical skills
Ability to drive implementation; influence and promote organizational change
Experienced in auditing processes, services, and management systems
Familiarization with technical terms related to System and Network Engineering
Ability to develop and deliver instructional guides and live training on processes and process assets
Ability to effectively prioritize multiple deadlines and adapt in a dynamic environment
Experienced with SharePoint and Microsoft Office, including Excel at an intermediate to advanced level
Experienced with functionality of configuration management software
Ability to demonstrate high integrity and appropriate judgment working with sensitive data
Ability to develop and deliver agendas, plans, processes, process assets, and reports accurately and on schedule
Experience in the development, implementation, and continuous improvement of business processes and process assets
Must be able to travel to client sites and pass the required background investigations to obtain appropriate clearance to work on sites, as required
Demonstrated ability to gain staff buy-in on quality program activities, as well as function as an ambassador of continuous process improvement