Job Description
At RingCentral, you’ll change the way the world works.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Marketing Team to make sure we stay ahead of the competition.
We’re currently looking for a Customer Advocacy Specialist. This role is critical as we build out our world-class customer advocacy team. Our team is responsible for identifying, engaging with and leveraging RingCentral customer advocates to help them move through the customer journey to influence bookings, deepen loyalty, and grow brand awareness. We make our customers heroes and the center of everything we do. This position is directly associated with influencing revenue, building compelling advocacy relationships and assets, and contributing to our customers’ overall success.
This role is highly visible and cross-functional, requiring regular communication with RingCentral’s marketing, sales leadership, sales reps, and customer success manager teams. This individual must be team oriented, have a ‘can do’ attitude, and be comfortable working in a fast paced, team-oriented environment.
Your responsibilities will include:
- Working closely with RingCentral’s customer-facing teams to identify customer advocates
- Building and nurturing relationships with customers and internal stakeholders including customer success, sales, marketing, and product teams
- Innovating how customers are involved in RingCentral’s priority programs such as brand campaigns, product launches, media and events
- Managing high-touch relationships with customer advocates and strategic customer executives to develop and deliver mutually beneficial advocacy plans across storytelling, media pitches, and events where required
- Partnering with cross functional teams on media pitches, advertising, blogs, and speaking engagements
- Identifying and taking on ad hoc strategic projects in alignment with overall business objectives
To succeed in this role you must have experience and strengths in:
- Bachelor’s degree plus 2+ years experience in the technology industry in a customer advocacy, brand storytelling, or customer-facing marketing role
- Customer-first mentality—including being able to identify, craft and articulate the value propositions of the program to customers
- Demonstrated success delivering revenue-generating and impactful customer advocacy programs
- Proven track record working effectively with executive-level customers and internal stakeholders to build strong relationships
- Experience working directly with customers of all levels, with particular emphasis on executive relationships related to customer advisory boards/councils, executive sponsorship programs and user groups
- Clear understanding of how your work aligns to marketing, sales and communications priorities
- Highly organized and efficient with strong project management skills and operational discipline
- Aptitude for identifying, nurturing, and leveraging customer advocates
- Excellent collaboration skills, self-motivated and willing to take initiative
- Ability to multitask, prioritize, and problem solve in a fast-paced environment
- Strong team player who can also work independently with minimal supervision
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
- Comprehensive medical, dental, vision, disability, life and pet insurance
- Flexible PTO
- 401K match and ESPP
- Wellness programs including virtual yoga, bootcamp, meditation classes and more
- Paid parental leave
- Milk Stork parental account
- New parent gift box
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $68,000 and $126,750 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience
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