Job Description

Position Summary: Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building trusted business partnerships between our customers and our Home Building and Supply Facilities to provide value added services which supports sustainable growth and brand loyalty. It’s a role that combines traditional sales and market growth practices and aligns them with world class customer experience through training and teaching our customers to improve the collective business.  By championing company initiatives, the CSM will work to create efficiencies in product and inventory management, technology, product quality, and sales management to continuously increase the value we provide our customers and ensure an overall world class customer experience.

Duties / Responsibilities:

Responsible for creating market and product strategy by studying the various markets, market share potentials, and market growth potentials in assigned territories.
Execute sales and sales growth in assigned markets to supply the home building facility with budgeted production run rate.
Develop an empirical understanding of our target audiences – their attitudes, behaviors, needs, and opportunities for engagement.
Manage and maintain knowledge of products and merchandising, inventory management, and promotions, making positive adjustments when needed.
Elevate housing and perceptions of the industry and Brand through customer focus.
Oversee successful and efficient implementation of training in technology, social media, service and parts processes, consumer insights, and other forms of marketing as needed.
Continuously prospect new avenues to build market share while keeping a keen focus on providing exceptional customer service to create brand loyalty and build referrals.
Maintain the vision of continuous coaching and idea sharing to retail partners and home building facilities to ensure optimal growth for all locations.
Organize sales responsibilities to maximize clarity, efficiency, and productivity to meet established goals.
Identify opportunities for improving business processes to increase brand loyalty and drive customer referrals.
Proactively face challenges while being committed to providing customers with excellent services and products.
Create engagement and awareness to positively influence NPS and customer referrals.
Train retail partners on social and digital media best practices to ensure brand exposure in ways most applicable to the customer.
Conduct visits to retail partners for hands-on training and product updates.
Stay up to date on trends within the industry through frequent competitive analysis.
Support Production Team by taking ownership of order accuracy to minimize or eliminate change orders, special requests, and schedule changes.
Other duties as assigned.

Qualifications:

Bachelor’s degree required.
3+ years of work experience preferred in the areas of Sales, Marketing Research, Market Intelligence, or Consulting.
Must have great communication skills, written and verbal.
Must continuously use the highest level of personal integrity and business ethics; Faithfully execute all applicable regulations of local, state and federal authorities.
Great attention to detail, organizational, and analytical skills.
Ability to work independently or in a team environment.
Motivated and self-starter.
Willing to learn, hard-working, determined, and assertive.
Microsoft Office skills (Excel, Word, PowerPoint).

Physical Demands:

Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.
Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate, professional information with others.
Constantly works in an indoor, temperature-controlled, sealed-window office environment.
Work primarily involves sitting / standing.

Travel Requirements:

Some, up to 50%

I have reviewed this job description and I understand my job duties and responsibilities. I confirm I am able to perform the responsibilities and qualifications as outlined. If I have any questions about job duties not specified on this description that I am asked to perform; I should discuss them with my immediate supervisor or a member of the leadership team.

Job Type: Full-time

Benefits: