Job Description
The Inside Sales Representative carries a quota and develops relationships with DRB customers with 1-5 sites. This individual will qualify and close sales with the focus of increasing customer wallet share of DRB products. Sales are targeted to as additional modules to the core point of service with a focus of recurring services. This person will liaise between customers and internal teams to ensure the timely and successful delivery DRB solutions per customer needs.
Essential Functions:
Illustrative duties may include, but are not restricted to, the following:
- Works with customers and DRB teams to ensure customer success, balancing customer objectives with DRB Systems objectives.
- Advises customers on products, services, and best practices.
- Conducts outgoing calls to provide information and generates interest in DRB Systems products.
- Qualifies, demos, and closes sales opportunities for system orders and add on modules.
- Assists implementation and operations teams as an advisor and leader to facilitate customer success and create recognized value in products.
- Relates well with peers and managers in all other departments.
- Understand customer issues while developing expertise in specialty area.
- Responds to customer requests and comments, seeking solutions as quickly as practical.
- Guides customers through DRB’s processes and departments to ensure a positive experience.
- Participates in product design teams to ensure customer requests are properly communicated.
- Performs all other duties as assigned by Management.
Qualifications and Requirements:
- Education: Bachelor’s degree preferred.
- Experience: 1 year of recent sales and/or customer service experience required.
- Computer Skills: Demonstrated knowledge of Microsoft Office products. Salesforce proficiency a plus.
- Certificates, Licenses, Registrations: Valid United States Driver’s license. Ability to acquire a US passport a plus.
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