Customer Success Team Leader - USA

Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for a Customer Success Team Leader to bolster our Customer Success team. If you're driven by the challenge of enhancing the team and our cybersecurity solutions and fostering client relationships, we invite you to apply now!

Location: Dallas, TX/ Boston, MA or anywhere else in the US

Requirements:

• Minimum of 6 years in a customer-centric role within B2B sectors
• Comprehensive understanding of the cybersecurity landscape
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments
• 2+ years of Team Leadership experience
• Bachelor's degree in Engineering or a relevant discipline
• Prior experience in account management and/or commercial roles
• Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers)
• Proficiency in English (Speaking, Reading, Writing) is essential; proficiency in Spanish is considered a distinct advantage
• Applicants must be legally authorized to work in the United States without the need for current or future employer sponsorship.

Join Our Team:

Be part of a dynamic team committed to redefining cybersecurity. At Cyberint, your expertise shapes the future of digital defense.

Responsibilities:

• Manage a team of CSM's across the Americas
• Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals
• Serve as the primary liaison for Cyberint's clientele across the Americas, ensuring optimal satisfaction and value realization
• Champion customers' interests within Cyberint, influencing product direction and enhancements
• Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings
• Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth
• Spearhead internal process enhancements tailored to customer requirements
• Gather and channel customer feedback, reinforcing their voice within Cyberint's framework

Reporting & Collaboration:

The Customer Success Team Leader will report directly to the Head of CSM and play a pivotal role in Cyberint's global expansion strategy, positioning us as the premier cyber intelligence provider globally.

Advantage:

Additional language: Spanish