GOVERNMENT OPERATIONS CONSULTANT I

Requisition No: 827615

Agency: Department of Education

Working Title: GOVERNMENT OPERATIONS CONSULTANT I - 48002532

Pay Plan: Career Service

Position Number: 48002532

Salary: $38,175 - $42,000/Annually

Posting Closing Date: 05/01/2024

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Florida Department of Education

Division of Early Learning

Location: Tallahassee Turlington Building

Government Operations Consultant I -Career Service

Salary Range: $38,175 -$42,000/Annually

Florida Department of Education Mission Statement

Every day the Department of Education works hand in hand with parents, teachers, educators, and community members to improve Florida's education system for students of all backgrounds and abilities. Our site reflects this cooperative relationship and the role that so many Floridians play in ensuring student success.

The FDOE’s mission for Florida’s Early Learning-20 education system is to increase the proficiency of all students within one seamless, efficient system, by allowing them the opportunity to expand their knowledge and skills through learning opportunities and research valued by students, parents, and communities.

Serving approximately 3 million students, 4,400 public schools, 28 colleges, 200,000 instructional staff, 46,000 college professors and administrators, and 340,000 full-time staff throughout the state, FDOE enhances programs and services for Florida’s students from early learning through college and career development. In addition, FDOE manages programs that assist individuals who are blind, visually impaired, or disabled succeed either in school settings or careers - encouraging independence and self-sufficiency.

FDOE’s goal is to hire individuals to provide:

Florida Department of Education

Florida Division of Early Learning Mission Statement

The Division of Early Learning will provide access to high-quality programs and services that build a solid foundation for Florida’s youngest learners to reach their highest potential. The division empowers early childhood educators and families by providing choice in education options and supports and resources to ensure Florida’s future leaders are ready to learn, graduate and succeed.

The Division of Early Learning (DEL) provides accessible, affordable, and quality early learning services for the state’s children and families. In partnership with 30 early learning coalitions and Redlands Christian Migrant Association, DEL delivers three programs:

• The School Readiness Program (SR) offers financial assistance to low-income families for early education and care so they can become financially self-sufficient, and their young children can be successful in school in the future.
• Voluntary Prekindergarten (VPK) is a free educational program that prepares 4-year-olds for success in kindergarten and beyond.
• Child Care Resource and Referral (CCR&R) is a network that helps families identify and select quality child care options that best meet their needs.

Division link: https://www.fldoe.org/schools/early-learning/

Office Contact

Lourine Phillips – Division of Early Learning - HR Liaison – 850-717-8553

Job Description

This is a career service position located in the Division of Early Learning (DEL) in the Partner's Initiative/CCR&R unit. The incumbent in this position must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions. Attendance is an essential function of this position.

Duties and Responsibilities

This position requires planning, organizing, and coordinating work on the local and statewide levels to facilitate the development of a seamless delivery system of quality program services to enable all children to be ready for school.

Under the supervision of the Child Care Resource & Referral (CCR&R) Manager, and in collaboration with other team members, serve as a CCR&R Program Analyst. The analyst will demonstrate strong customer service skills and work in tandem with team members to identify programmatic needs and deliver technical assistance to early learning coalitions, where applicable. Support CCR&R operations by assisting with customer inquiries to the CCR&R call center.

Ability to speak fluent English and Spanish is preferred. Bilingual customer service experience is preferred.

Answer a high volume of telephone calls and provide written responses via email to inquires received regarding early learning programs and community resources.

Respond to escalated complaints from parents and providers; assist in the review and analyzation of monthly data reports and annual program reports submitted by coalitions; assist with trend analysis reporting and make recommendations for technical assistance if necessary,

Assist with CCR&R staff evaluation process and telephone assessment calls, as needed;

Respond to Governor responses and complaint inquiries from coalitions, providers, parents, and other organizations with content area expertise, as assigned.

Provide review of content for quality assurance when developing state requirements, publications, resources, and policies, for the CCR&R program. Support resource development from conceptualization to dissemination. Assess future needs. Promote outreach efforts for the Division of Early Learning.

Coordinate and deliver statewide/regional/local technical assistance and training opportunities where applicable; collaborate with other organizations and programs engaged in related activities and represent the Division of Early Learning in meetings, conference calls and workgroups.

Assist with Next Gen (formerly known as My Florida Market Place) for CCR&R’s eProcurement needs.

Assist with the annual and ongoing updates to the CCR&R directory and complaint contact list.

Assist with generating system data for the CCR&R call center.

Assist with conducting early learning trends through the analysis of national, regional, and state research that impacts CCR&R program requirements; identify gaps in CCR&R and early learning services for families and strategize solutions.

Assist early learning staff in coordinating activities such as technical assistance, webinars, training logistics, other events, and program related activities.

May be assigned special projects requiring analysis and excellent writing and summarization skills.

Travel in-state as needed and perform other related duties as assigned.

Who We’re Looking For

The ideal incumbent must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions. The incumbent must interact courteously with others. The performance and behavior of all employees must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unity. Attendance is an essential function.

Knowledge, Skills, and Abilities

• Knowledge of social service and childcare programs.
• Must exemplify strong communication skills with the Division of Early Learning staff, community, early learning coalitions and/contractor staff.
• Strong communication skills including written, verbal, and computer;
• Knowledge and demonstrated skills in technology and software programs;
• Ability to collect, evaluate, and analyze data;
• Ability to solve problems and develop alternative recommendations;
• Ability to plan, organize and coordinate work assignments;
• Ability to synthesize information and convert to concise descriptions and formats;
• Ability to design and implement appropriate intervention strategies in the implementation of projects;
• Ability to collaborate and coordinate with other community agencies, organizations to maximize efforts and avoid duplicative services;
• Ability to train adult learners;
• Exemplify strong analytical and writing skills.
• Ability to travel, as needed, for professional development opportunities.
• Knowledge of Federal childcare and early education programs.
• Ability to provide excellent customer service.
• Strong research skills and excellent organizational skills.
• Ability to work independently while contributing to and valuing the overall team structure.

APPLICATION INFORMATION & REQUIREMENTS

Candidate Profile (application) must be complete in its entirety. Your packet may be held up at the final review step if you are missing the below items:

• Work History (entered with the most recent/current listed first:
  • Any and all State of Florida jobs
  • Any and all Florida University jobs
  • All periods of employment from high school graduation
  • Periods of unemployment
  • Gaps 3 months or more*
  • Education
  • Volunteer Experience
• Include supervisor names and phone numbers including current place of employment.
• Gaps of employment 3 months or moremust be addressed/added to the profile – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will convert to your official application.

• If claiming Veteran’s Preference, candidate MUST attach supporting documentation (DD214).
• If claiming Right to First Interview, candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

LEAVE INFORMATION: CS

• Annual Leave - All full-time Career Service employees filling established positions earn annual leave in varying increments dependent upon years of creditable service. Employees with up to 5 years of creditable service earn 8.667 hours per month, with 5 to 10 years earn 10.833 hours per month and those with over 10 years of service earn 13 hours per month. Employees in Senior Management Service and Selected Exempt Service positions are credited with 176 hours of annual leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of the initial appointment.
• Sick Leave -. Career Service employees earn 8.667 hours of sick leave credits per month.

BACKGROUND SCREENING REQUIREMENT

It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct required verifications. No applicant for a designated position will be employed or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

SPECIAL REQUIREMENTS:

You will be required to provide your Social Security Number to conduct required verifications.

Selective Services System (SSS)

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the Social Security website.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.