Customer Operations Specialist

What we are looking for

Mobot is seeking an extremely organized self-starter to help us execute our day-to-day customer operations as we rapidly scale. You are comfortable working in an incredibly fast-paced environment and have a knack for communicating and problem solving. No two days are the same at Mobot, and we will rely on you to help make sure that we are achieving our goals, even in the face of constant change.

This role is remote. Candidates must be authorized to work in the United States.

The role

We are looking for a Customer Operations Specialist who will help keep ops running smoothly every day. You will be integral to the execution of Mobot's systems and processes - ensuring they are scalable and customer-centric. You will also have the opportunity to interact with our amazing customers, reviewing and delivering the results they need to build their apps. This is an early opportunity to help shape the future of operations at Mobot.

Responsibilities

We are a small but mighty team where everyone wears many hats. This is a dynamic role and responsibilities will evolve as you grow with Mobot. Here are some responsibilities we expect in your first year:

• Review, deliver, and communicate test results to customers, troubleshooting issues where necessary
• Integrate and maintain customer test suites in Mobot's platform
• Use your data analysis skills to improve daily operations
• Provide ad hoc administrative support to operations
• Work cross-functionally with customer success, engineering, and product to resolve internal bottlenecks, identify product requests, and deliver daily results to customers

About you

• Bachelor's Degree in Business Administration, Operations Management, or any related field, OR 1-2 years of ops experience in a similar role
• Customer-first mentality - you love interacting with customers and work hard to understand their needs. You are an exceptional listener and are very good at managing expectations
• Exceptional communication - you can effectively communicate (verbal, written, interpersonal) complex technical issues and ideas with members of any team
• Attention to detail - you probably found a typo or formatting error in this job posting and will email us about it.
• Problem solving - you are a fantastic problem solver and willing to roll up your sleeves
• A high level of initiative - you're comfortable tackling unstructured assignments and identifying opportunities for improvement
• The boring stuff - you are proficient with modern productivity software - Google Suite (especially sheets), Slack, etc.

Bonus points

• Familiarity with Atlassian Products like Jira & Confluence
• Competent in SQL
• Passion for robots!

Compensation & benefits

• Competitive salary
• Generous PTO
• 401k with automatic employer contribution
• Stock options
• Health benefits
• Paid family leave
• Commuter benefits
• Much more!

Salary

Mobot is committed to delivering competitive and equitable pay for our employees. The expected base pay range for this position is $60,000 - $70,000/year. However, the base pay offered may vary depending on multiple factors, including the candidate's relevant skills, experience, and location. Mobot's total rewards package also includes performance bonuses, our comprehensive benefits and equity program, and PTO.

How to Apply
Does this role sound like a good fit? Interested candidates should submit a resume.

We may be a robotics & automation business - but rest assured we read every application we receive (seriously!)