Patient Account Rep

Job Description

Description:
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Medical Patient Account Representative*
Come join a team of representatives that is dedicated in making a difference in others lives by assisting patients in resolving their medical debt. We work together as a team in providing the patient with all the information and resources they may need to understand their situation and overcome their medical bills by providing an effective and personalized solution to their situation.
We are ONLY looking for candidates who live in our licensed states: Alabama, Arizona, Colorado, Louisiana, Mississippi, Missouri, Nebraska, New Mexico, Ohio, North Carolina, South Carolina, Tennessee, Texas, and Wyoming.
FUN FACT: PFC|USA continues to be named “Best Places to Work” by InsideARM several years running. Our employees enjoy job satisfaction through helping patients with their self-pay medical accounts.
Our Culture
You can expect an environment that challenges and grows your assets. We support which ever career path you may choose as we offer many different areas of success. If you are someone who:

• Looks to be challenged
• Wants work life balance
• Takes pride in helping others

Then we would be a good fit as we dedicate our culture to

• Personal relationships (you’re not just a number!)
• Encourages work life balance
• Develops an engaging remote experience

Your Benefits

• Medical, Dental, Vision
• HSA/FSA
• Supplemental
• 401k and profit share matching
• 6 paid holidays (+1 floating holiday)
• Monday- Friday (no weekends)
• Remote eligible

The Position
We conduct a call center environment to effectively assist our patients. On the phones you will provide excellent customer service while speaking with patients from hospitals around the country to provide effective solutions to resolve their medical debt. The functions include:

• Address questions patients may have regarding their accounts
• Negotiate, take, and report payments
• Educate and help patients understand their financial obligation
• Convey insurance information
• Follow HIPPA standards

Requirements:
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Qualifications*
You will thrive if you have:

• High school diploma or GED
• Upbeat and positive personality
• Compassion and empathy for others
• Experience in a Medical office (not required)

Compensation
Starting $15/hour and ranging up to $18/hour (typically starts at $15/hr)
Monthly incentives based on Key Performance Indicators’
If you feel that we have checked all your boxes, then please fill out your application today!
Colorado Applicants only: As required by the?Colorado Equal Pay Transparency Act, Professional Finance Company, Inc. provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting hourly pay for this role is $15.00 - $18/hr. The position is also eligible for monthly incentives and information on benefits offered is here.
Professional Finance Company, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

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