Job Description

Inbound Chat Sales Representative

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Inbound Chat Sales Representative working in Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing
Are you results focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll engage in inbound consultative sales for small business clients, working closely with cross-functional teams to present solutions that save customers time and money, enabling them to focus on what matters most. Using the "Service to Sales" methodology, you'll effectively service and upsell products across various nonverbal platforms, including chat, text, email, social media, and direct messaging.

You’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

Bring your passion and experience in goal setting and persuasive negotiation skills to connect and close larger deals with more sophisticated customers in a consultative matter using written communication only. Collaborate with both new and existing accounting professionals to assess their needs and recommend the most suitable solutions. Drive sales through accounting partners by offering a comprehensive range of solutions tailored for small to mid-market businesses

What You Bring to the Role

A minimum of 6 months sales or inbound sales experience with a demonstrated ability to assess customer needs and effectively match them with customized solutions.

Strong business acumen and sales expertise, with the ability to address complex customer and organizational challenges.

Consistently project a positive, professional attitude while actively seeking opportunities for growth through individual and team-driven feedback

Comfortable making decisions making by assessing the situation, researching potential solutions and making recommendations before escalating to the next level

Ability to type 50+ WPM and proficiency with hotkeys

High school diploma or equivalent

What You Can Expect

Business-to-Business hours with a Monday – Friday schedule so you can take your weekends back

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Base wage starting at $22.50 per hour plus performance bonus opportunities

And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

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A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.