Job Description

We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəyəm (Musqueam), Skwxwú7mesh (Squamish), and Səlílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

Our Culture

Every Providence hospital, residence and clinic is committed to excellence in patient and family-centered care. At Providence Health Care, you will be a part of a diverse environment where all people are valued and respected. With our talented team of employees, you will help us to become a part of the future of health care in British Columbia.

Driven by compassion and social justice, we are at the forefront of exceptional care and innovation. As individuals within a mission-driven organization, many of us feel very close to our “why.” We are committed to social justice, compassionate care, and Truth and Reconciliation with Indigenous Peoples.

Providence Health Care is a proud recipient of:

2024 BC’s Top Employers
2024 Canada’s Top Employers for Young People
2024 Mosaic Employer Recognition Award

Providence Health Care’s new St. Paul’s Hospital Project – IT Program is hiring! We are looking for a Senior Business Analyst for our Clinical & Business Systems portfolio.

To learn more about the new hospital project, check us out here.

IT Program Vision: To be a national healthcare reference centre for best practice information technology solutions that enable patients and families, clinical professionals, academics, and research partners to improve the patient care experience.

The IT Program team prioritizes employee growth and learning opportunities. Team members are encouraged to develop career plans and are enabled to attend conferences, pursue certifications, and undertake additional training in line with their career plans. The team works under a hybrid model, with some requirements to maintain a presence at the office and at the construction site and some flexibility to work remotely.

In this position, you will report to Nancy Nguyen, Program Manager, Clinical & Business Systems, and be joining an exceptional, hardworking team. The IT Program Executive Director, Jordan Pope, leads the team through a strong vision and a wealth of redevelopment expertise.

What We Offer

The typical hiring range for this position is $80,000 - $93,273 CAD per year.
A comprehensive health benefit package, including dental, vision, and life coverage.
An orientation session and comprehensive onboarding to all new hires.
A chance to grow professionally and personally, as part of a supportive team driven by innovation and the desire to address the future health needs of patients, families, and our communities.
This position will be required to be hybrid with a minimum of half of workdays on-site at the NSPH Redevelopment office.

What You Bring

A level of education, training, and experience equivalent to a Bachelor’s Degree in a relevant discipline (such as Health Information Science), supplemented by formal training in business analysis or project management, plus three (3) to five (5) years’ recent, related, progressively responsible experience, preferably within a health authority environment including experience in business analysis, and facilitating and managing consultation processes with stakeholder groups is required.

Knowledge of project structures; business case development; documentation of workflows; health care setting and analytical tools.
Knowledge of business analysis and project management principles and methodologies and ability to coach team members on these skills.
Demonstrated ability to analyze operational problems and recommend innovative solutions; systematic analysis and critical thinking skills.
Demonstrated ability to manage multiple competing priorities and manage time appropriately to meet priority objectives.
Demonstrated ability to listen to of clinical and technical teams and translate and clearly document and summarise these into requirements.
Demonstrated understanding of available resources for projects and applicable stakeholder groups including feedback and detailed analysis on project processes.
Demonstrated ability to build collaborative working relationships and support and lead staff in a team environment and to work effectively as part of a team; leadership and management skills.
Highly developed business writing and oral communication skills with the ability to document work appropriately; pays close attention to detail.
Demonstrated ability to identify, plan, organize, prioritize and implement projects in a timely manner in a dynamic project environment with changing priorities. Effective time management skills are required.
Demonstrated ability to use database, spreadsheet and word processing software at an advanced level; is resourceful and well-organized.
Demonstrated ability working in an acute healthcare setting and interacting with clinical and operational stakeholders in this setting will be considered as a strong asset.
Technical writing skills are considered an asset.
Physical ability to perform the duties of the position.

What You Will Do
The Senior Business Analyst will support both the Outpatient Digital Experience (ODE) and Cerner projects within the Clinical and Business Systems Portfolio. This role will be responsible for analysis, documentation, prioritization, coordination, and alignment of requests and requirements for the planning and implementation of these complex projects for the New St. Paul’s Hospital (NSPH).

The Senior Business Analyst will:

Support project managers in the delivery of projects against schedules by monitoring project plans and proactively following up and engaging team members on status and progress of various project activities.
Provides strategic planning support and change management services by leading and performing feasibility studies, requirements gathering and implementation support.
Establishes effective communications channels to ensure stakeholders are fully engaged and aware of project status; provides frequent clear and concise reports regarding ongoing issues, progress updates, challenges and opportunities.
Leads and participates in the analysis, criteria definition, development, testing, training, implementation and sustainability phases of assigned projects. Carries out post-implementation reviews and makes recommendations for improvements.
Leads business plan development for projects through the preparation of feasibility studies and/or technical analysis and solution development, development of the project charter, functional requirements, scope and design concepts, budgets and implementation planning.
Ensures key results are achieved in accordance with the project plan by analyzing current business systems and processes, generating ideas and formulating recommendations/options, and supporting members of the project in reaching decisions that are within project scope and timelines.
Carries out project plans according to established Providence Health Care project methodologies and systems to ensure successful and coordinated completion of project components by facilitating consensus with stakeholders. Monitors project charter, plans, budget, scope, schedule, expenditures, client satisfaction and risks; reports on variances and impacts to deliverables, and makes recommendations to NSP Project leadership to mitigate cost overruns, maintain adherence to allocated budgets and timelines, and ensure delivery of a successful project.
Applies business analysis expertise to advise and assist senior management in achieving its vision and strategic direction through the development supporting documentation and artifacts for submission to various stakeholders including Executives and Government.
Gathers, analyzes and summarizes data including current and future state assessments, clearly documents, collates and presents findings in appropriate formats (workflow diagrams, requirements lists, guiding principles, JIRA tickets, etc.)

Job Type: Full-time

Pay: $74,620.00-$107,270.00 per year

Benefits: