Technical Customer Success Manager

Your Story:

• 2+ years of professional experience in the ad-tech industry in customer-facing and Technical roles.
• Understanding of the online advertising infrastructure, and specifically the publishers’ end.
• Analytical, resourceful and tech-oriented with an ability to actively drive problems to resolution.
• Client-focused mindset with a passion for using data and analytics to drive business results.
• Impeccable organizational and time management skills, proactiveness, multitasking and prioritization capabilities.
• Ability to take ownership, proactively solve problems and be flexible to react to changing priorities.
• Excellent time management, project management, prioritization, and sense of ownership skills
• Autodidact, highly motivated, can-do approach, attention to detail, collaboration, and excellent interpersonal skills.

Our story:

At the heart of every digital revolution, there's a story. Ours began in 2012, with a vision of creating a publisher video platform that offers all the necessary tools, innovation, and knowledge publishers need to fully optimize their websites with video.

Through machine learning and AI technology, EX.CO empowers publishers to own their video content and monetization strategies to maximize revenue. Our platform offers global publishers unparalleled access to best-in-class ad serving, monetization, content automation, and video recommendation.

Trusted by some of the leading publishers globally including The Arena Group, CBSi, Hearst, Nasdaq, VICE, and more, EX.CO’s platform helps publishers boost audience engagement and increase revenue. Our success is a direct result of our dedicated team located around the world and visionary backers, including The Walt Disney Company, Saban Ventures, Viola Group, 83North, and Firstime Ventures.

At EX.CO's core is a passion for reimagining the video space and an unyielding commitment to those who rely on us. And now, we're looking for remarkable talent like you to join the next chapter of our story.

It will be awesome if you have:

• 3+ years of experience with HTML, strong proficiency in HTML development tools, including the ability to analyze events and errors to identify page elements and troubleshoot issues effectively.
• Proficiency in CSS, JavaScript, SQL, and API development - strong advantage.
• Experience with tools like Tableau, JIRA, and CRM systems - advantage.
• Familiarity with SSPs, PMPs, and the Programmatic Landscape.
• Ability to multitask and manage multiple tasks in parallel.
• Hands-on problem solver with a process-oriented mindset.
• Strong time management skills with the ability to prioritize tasks effectively.
• Quick learner with enthusiasm for adopting new technologies.
• Excellent written and verbal communication skills in English.

**The pay range for this position in New York is $75,000 – $85,000