Job Description
Ready to be a Titan?
We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.
ServiceTitan is looking for a Supervisor, Integrations & Data Services to join our Professional Services team. The ideal candidate will have five or more years of professional experience which includes a balanced combination of accounting, software data conversion, project management, and client relationship management. This Manager will
Oversee our Data Quality & Accounting Integration team members to ensure our customer’s data is migrated onto ServiceTitan with the highest degree of completion and accuracy; and ensure ServiceTitan is set up to integrate as expected with our customer’s ERP.
What you'll do
- Oversee, triage, and complete ticketing requests
- Develop processes aimed at making data support ticketing & import a more self-serve experience. Proactive in all internal forums and writes SOP anticipating future challenges. Reaches out to Titans about upcoming releases, downtime, process changes, or active bugs that will have an impact on implementations/JIRAs.
- Be an extremely effective communicator understanding the significance and appropriate use of various communication channels and tone based on circumstances and audience
- Serve as the face of the company in front of most impactful clients and skillfully navigate all conversations, from introduction to long term relationship building
- Contribute to future product development and integration efforts\Research new software and automation for improved SLA and experience
- Challenge current processes for scalability
- Coordinate with cross-functional resources to deliver against defined timelines and client business requirements
- Facilitate sessions with client stakeholders to outline scope, goals, deliverables, resource needs and do it all with confidence and a smile
- Anticipate project risks and issues, confidently address any and all challenges, mitigate risks and issues and escalate to appropriate parties where required
What you'll need
- Four year degree in Accounting, Finance or Business Management
- 2+ years of experience with SQL, ideally T-SQL
- 1+ years of experience working across departments for troubleshooting data-related issues
- 1-3 years of professional experience which includes at minimum 1-2 years in each of the following areas 1) Accounting 2) Project Management, 3) Client Relationship Management
- Be a problem solver who has a demonstrated ability to overcome challenges with creative solutions
- Strive to seek out more than just the problem at hand and develop repeatable solutions
- Be meticulously detail oriented with the ability to multitask, manage client expectations and align external resources for quality and timely delivery of projects
- Natural ability to think several steps ahead of the client and take proactive steps to address roadblocks and issues
- A track record of being a team player and leader with strong interpersonal and communications skills
- Familiarity with software and agile development is a plus
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.Visit Original Source:
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