Contact Center Modernization Sales Director

You are:

A growth focused sales professional who has successfully created positive impact through year-on-year business expansion. You know – and have run all phases of a sales cycle, including qualification, sales pursuit and close by applying deep sales process and technical expertise. You develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework leveraging the latest cloud-based technologies.

As a Sales Origination Associate Director, you will originate new sales opportunities unrelated to extensions or renewals in a complex environment, typically cross service-group. Lead early-stage positioning with clients and develop and execute the origination strategy to identify and qualify specific opportunities. Continue working with the sales team to ensure closure of sales. May focus on a single large account, leveraging deep content knowledge and client relationships to originate and close opportunities at that client.

The work:

• Create solutions to complex technology business problems/opportunities requiring in-depth knowledge of client buyer needs.

• The focus is on contact center modernization solutions primarily on how to move legacy contact center solutions like Avaya & Genesys, to cloud platforms like Amazon Connect, Microsoft Dynamics and GCP CCAI. The goal is to provide their customers with best of breed omnichannel experiences.

• Has latitude in decision-making and determining objectives and approaches to critical assignments.

• Operates within large teams and directs specific team sales activities.

• Travel is required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

• Interacts with senior management levels at clients and within Accenture, determines pursuit strategies, develops client messaging plans and relationships, and applies industry-leading Cloud transformation strategies and practices.

What you need:

• Minimum 15 years of Business Development or Solution Selling in the professional services space in one or more of the following areas:

  • Technology Services such as consulting and development services

  • Contact Center Solutions

  • Cloud enablement migration and modernization

  • Public Cloud managed services.

• Minimum of 10 years’ experience in either selling or solutioning modernization, migration, mainframe, data/AI, cloud contact center deals of $25M+

• Minimum of 5 years’ experience in direct sales with quota preferably in excess of $50M+

• Minimum of 2 years' recent experience selling Cloud Contact Center solutions like Amazon Connect, GCP CCAI, etc.

• Proven ability to manage the entire sales cycle (customer identification, outreach, proposal creation, contract negotiations, closing, metrics reporting)

• Bachelor's degree or equivalent.

• Relevant experience in the North America market is a pre-requisite.

Bonus points if you have:

• Experience working within G2000 customers.

• Previous experience in conceptualizing, planning, and implementing cloud migration, modernization, cloud native development or cloud managed services.

• Previous experience of working with AWS, Microsoft or GCP technology led cloud deals.

• Experience with C-Level client relationship building and relationship management.

• Proven ability to operate within a team-oriented environment.

• Demonstrated commitment, teamwork and collaboration in a professional setting; either military or civilian.

• High energy level, focus and ability to work well in demanding client environments.

• Excellent communication (written and oral) and interpersonal skills.

• Strong leadership, problem solving, and decision-making abilities.

• Unquestionable professional integrity, credibility and character.

What’s in it for you?

• You will be part of a diverse, vibrant, global Accenture community; teams pushing the boundaries of new business capabilities and emerging technologies and services, sharing their experiences and lessons learned with each other. You’ll have the chance to thrive in an environment where your ideas are valued and your voice matters.

• At Accenture, you will be able to work on meaningful and innovative projects, powered by the latest technologies and industry best practices such as event-driven architectures and domain driven design.

• Accenture will continually invest in your learning and growth. You'll learn from and work with Accenture’s certified practitioners and Accenture will support you in growing your own tech stack, sales skills, and certifications.

• You'll be immersed in the design and implementation of human-centric solutions to help solve complex challenges with some of the world’s largest companies.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $169,000 to $267,400

Colorado $169,000 to $267,400

District of Columbia $169,000 to $267,400

New York $169,000 to $267,400

Maryland $169,000 to $267,400

Washington $169,000 to $267,400

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