Sales Specialist

As a Sales Specialist in a Lucid Studio, your primary focus will be to guide customers on their journey with Lucid as a main point of contact from sales, transaction facilitation, and successful delivery. This role is pivotal in ensuring a seamless and personalized customer experience. If you're achievement-oriented, thrive in goal-focused settings, and have exceptional relational skills, then you'll excel as a Lucid Sales Specialist.

Sales Specialist at Lucid is career-defining chance for those who are driven by the thrill of uncapped earning potential plus, have the stability of a guaranteed hourly wage. Dive into a role where your

efforts are directly rewarded, where your sales talent shines in a dynamic and high-achieving environment.

Customer Engagement

• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.

• Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored solutions.

• Competitive landscape: Take initiative to understand competitor models, pricing, and packages in order to educate customer on why Lucid

• Customer Relationships: Build and nurture customer relationships to foster brand loyalty.

• CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagement

• Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices.

• Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences.

• Conduct test drives and articulate desired selling points ensuring an exceptional experience while driving Lucid vehicles.

• Deliver an exceptional and memorable sales experience that you would personally want to have

Transaction Facilitation (Desking):

• Manage end to end transitions for Order to Delivery Management: Support customers with financing/leasing application and Monitor application status, submitted documents and vehicle readiness.

• Successful Delivery: Guide the customer through the ordering process of Lucid new vehicles, including obtaining documentation, advising on financial products and ensuring the overall purchase and financing process is smooth.

• Handle registration and facilitation of payment due at signing

• Coordinate customer support with Lucid Financial Service and Delivery teams as required

• Assist with daily operations as needed

Communication & Presentation

• Clear Communication: Use exceptional oral and written communication skills to deliver clear and relevant information.

• Maintain communication on a regular basis during waiting period before delivery date is scheduled

• Active Listening: Employ active listening techniques to provide solutions that are genuinely helpful to customers.

Qualifications

• 2+ years of relevant sales professional experience in commission-based environment, including building and managing a customer pipeline.

• Retail automotive sales and desking experience highly desired

• Availability to work flexible hours including weekends, evenings, and holidays in a retail environment

• Microsoft Office, CRM tools (Salesforce preferred), and retail business systems user experience

• Proven track record of achieving individual sales goals.

• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape

• Exceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication, ensuring effective and concise conveyance of information.

• Strong commitment to continuous personal and technical learning, with a track record of quickly acquiring new skills and knowledge and adaptability.

• Demonstrated perseverance, grit, and the ability to prioritize long-term goals over short-term rewards, consistently exhibiting resilience and determination in overcoming challenges.

• Keen understanding of automotive market dynamics, financial principles, and industry trends, enabling informed decision making for our customers.

• Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency.

• Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking.

• Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers.

• Passionate about electric vehicles and the premium vehicle market.

• Bachelor's degree or equivalent work experience preferred. High school or GED required.

• Ability to coordinate and facilitate customer test-drives.

• Ability to travel as needed for events

• Proficiency in English and French

• Physical capacity to stand for extended periods and perform tasks like twisting, bending, squatting, and reaching, with or without reasonable accommodation.

• Must maintain a valid driver's license and be able to obtain a DMV Salesperson License.