Job Description
Do you have a keen commitment to Customer Service?
Are you diligent with organization and data analysis?
Do you enjoy project management?
If so, you should be at SLS!
At SLS, we offer a comprehensive RFID portfolio featuring proprietary hardware, software, and consumables, creating best-in-class solutions for customers. With two decades of experience in the industry, you will join a team of experts committed to partnering with customers to realize the full potential of RFID throughout their products’ life cycles.
SLS is a subsidiary of Levata, a global technology company thatoffers mobility, automation, and visibility, the expertise to connect people, data, and assets, and the insights to shift from day-to-day management to driving what’s next. As the flagship offering of the Supply Chain Visibility platform, SLS associates enjoyall the benefits of a major technology company while operating in a fast-paced, entrepreneurial environment.
We are seeking a Customer Success Manager who will become the face of SLS to our installed customer base. The role will spearhead the adoption of modern customer success processes, working closely with key customers, and SLS team members. Ultimately, the Customer Success Manager will generate world-class customer experiences through in-depth product knowledge, exceptional relationship building, genuine and thoughtful customer advocacy and successful technology adoption.
What you’ll do:
- Own customer relationships throughout their life cycles, targeting full adoption of purchased solutions and expanded use of our offerings, ultimately creating reference customers.
- Lead regular business reviews with customers on system performance, ongoing projects, open issues, and resolutions.
- Develop and deploy quantitative methods for tracking customer success, providing a holistic view of the health of our installed customer base.
- Conduct internal briefings on key customers, educating other customer-facing teams such as Service, Sales, Engineering and Software on key issues at customer sites.
- Learn capabilities of competing organizations and adapt SLS offerings to ensure we are best-in-class.
- Develop a holistic view of potential partners, prioritize targets, and execute sales strategies.
What you’ll need:
- College degree, technical degree, or the equivalent
- 3+ years of Customer Service experience; RFID industry experience preferred
- Excellent written and verbal communication skills as well as sound decision making
- Strong organizational and analytical capabilities
- Entrepreneurial attitude, ready to work in a fast-paced technology environment
- Comfort working both independently and as part of a team.
Who We Are
SLS was founded in 2005, with a wholehearted belief in the potential of RFID technology. Two decades later, the performance and scalability of our solutions are unmatched. We have a highly engaged team of RFID professionals whose daily mission is to educate customers and partner with them to realize RFID’s full potential. At SLS our success is defined by our customers’ success.
What We Offer
Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday, and paid time off, parental leave and a pre-tax transit program.
Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law.
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