Job Description

Primary Duties & Responsibilities:

Operational and financial responsibility for the Communities, including resident activities, services, and maintenance.
Manage the operational budget of the Communities, including revenue generation and expense management.
Assist executive leadership with analyzing and preparing the annual operating budget of the Communities.
Review monthly operating performance, explain variances to budget, and take action to mitigate negative variances.
Drive increased Net Operating Income through growth in occupancy, increased profit in other revenue operations, cost management, and sales of homes.
Market model homes, pre-owned, and brokered homes for sale in the communities.
Manage the execution of annual capital expenditures and participate in planning expansion of amenities.
Collect and ensure deposit of all rent and fees associated with Communities operations, managing delinquency and overseeing collections and evictions.
Oversee, develop, and foster collaborative management among staff.
Manage recruiting for key hires, including selection, onboarding, training, scheduling, and development.
Ensure all Team Members support and follow Cove Communities’ policies and procedures.
Ensure residents receive outstanding, memorable customer service consistent with Cove’s Values, Mission, and Vision.
Promote the Cove lifestyle brand, attract new residents through active marketing and promotion, continually increase customer service levels, and add value for our residents.
Act as the face of Cove’s standards to customers and residents, resolving complaints, inquiries, and issues.
Manage the enforcement of all Communities rules and regulations, including those required by National, Provincial, and/or local law.
Utilize Microsoft Office applications and other web-based applications effectively, including email, financial systems, and property management systems.
Perform other duties and responsibilities as assigned.

Education and Experience:

5+ years of experience in property management required.
Adaptable and resourceful self-starter with a positive, “Better Every Day” attitude.

Living Our Core Values:

Our Core Values are a way of life, not just empty promises. We’re searching for Team Members who:
Love what they do to make our residents’ dreams come true and show it through delivering service excellence authentically.
Continually raise the bar by investing in their own personal development and looking for innovative ways to exceed our residents’ expectations.
Make every moment count, so our Team Members look forward to coming to work every day and our residents look forward to creating new memories on their return visits.
Consistently do the right thing for our Team Members and residents by keeping promises and delivering on commitments, building trust along the way.
Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and residents have a voice and feel valued.

About Cove Communities:
Cove Communities is a well-capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in Canada and the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results.

Job Types: Full-time, Permanent
Pay: $65,000.00 - $70,000.00 per year

Experience
Required