Job Description

Who is KSB?

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organizations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.

At KSB, we recognize that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

The Purposeof your role:

The role function is to support the company’s 5 year strategic growth plan in the area of Service in the markets of Municipal Water/Wastewater & General Industry (Pulp and Paper, Power Plants) in the province of Ontario, Canada.

Your Key Responsibilities:

Have a bias for action to ensure you represent KSB Canada’s interest and corporate image in a professional manner. Develop and maintain customer relationships. Address and respond to inquiries for products and services in the most professional form and lead time.
Serve as the primary technical point of contact for customers, providing expert advice and guidance on the selection, implementation, and optimization of the pumping system.
Collaborate with customers to understand their requirements and design customized solutions that leverage our products and services to address their specific challenges and objectives.
Creation of technical documents and drawings within an acceptable timeframe creating a formal solution that accurately portrays the desired technical solution as discussed with the Field Sales Colleague.
Conduct product demonstrations and presentations to showcase the capabilities and benefits of our solutions, effectively communicating technical concepts to both technical and non-technical audiences.
Coordinate testing and validation activities to ensure that solutions meet quality standards, performance requirements, and compliance regulations.
Provide ongoing technical support to customers, troubleshooting issues, resolving challenges, and addressing inquiries in a timely and efficient manner.
Assist in developing training materials, technical documentation, and knowledge resources to empower customers and internal stakeholders with the necessary skills and information to utilize our solutions effectively.
Develop and maintain excellent communication skills both externally with customers and internally with colleagues. Support and assist sales personnel to ensure increased success for the company.

Competencies and Qualifications:

· Time Management skills

· Communication Skills

· Technical Competence in Fluid Systems and Centrifugal Pumps

· Detail oriented and meticulous

· > 3 years of experience in rotating equipment

· Degree in Mechanical Engineering

Company Values:

· Drive – show resourcefulness with a desire to exceed expectations

· Integrity – do what is right for the long term interest of the Company

· Respect – be part of a cohesive team each with a diverse skill set

· Accountability – have a willingness to take responsibility and account for your actions

· Empathy – have the ability to understand the perspective of others

Why KSB?

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.

What is the office culture like at KSB Canada?

You will find a driven and efficient team of experts at our Mississauga office. Our team is passionate about growth, innovation and collaboration. We are constantly striving to improve and better our processes to better support our customers and better work as a team. We welcome a growth mindset, new ideas and a desire to impact the processes of the team to increase efficiency internally and externally.

We welcome applications from persons with disabilities. Accommodations are available upon request.

Job Types: Full-time, Permanent

Benefits: