Job Description

Do you thrive on building successful client relationships?

Do you have a passion for developing high-performing teams?

Then Rain Retail, a fast-growing SaaS company in Utah, might be the perfect place for you!

About Rain Retail

We're a vibrant team of over 130 passionate individuals dedicated to empowering specialty retailers across diverse markets. With a commitment to fostering a positive, collaborative work environment, we live by our core values: Happy, Honest, Humble, Hardworking, and Heartfelt. Join our award-winning team (Top Place to Work Award in Utah) and:
Be part of a company focused on employee development and growth.
Enjoy a fun, supportive company culture with activities, a stocked kitchen, and generous benefits. Make a real impact by shaping the customer journey for our clients.

The Role: Client Success Team Lead

As our Client Success Team Lead, you'll play a pivotal role in leading and supporting a high-performing team dedicated to client success. You'll leverage your expertise to:

Champion Operational Excellence - Lead by example: ensuring efficient workload management, effective customer interactions, and adherence to client success processes.
Drive Team Growth - Conduct regular coaching sessions, analyze metrics, and advocate for team needs.
Foster Client Success - Be the first line of defense for client retention, de-escalate issues, and contribute to client success initiatives.
Shape the Future - Participate in projects to enhance client success policies and implement new tools.

Qualifications

Proven experience in technical support or customer success (SaaS/software preferred).
Excellent communication and presentation skills.
Strong project management and organizational skills.
Customer-centric mindset with a focus on empathy and understanding client needs.
Advanced leadership skills and the ability to coach effectively.
Familiarity with CRM systems and customer support tools.