Job Description
Why should you consider this opportunity?
At Stoneland (www.stonelandinc.com) we are looking for a Customer Service Representative to join our Distribution Center located in Maryland Heights, MO. The Centers are an example of Stoneland's total commitment to its clients, providing them with exclusive and high-quality service. The Centers combine the functions of (a) warehouse, (b) brand and product showroom, and (c) sales network.
You will join a company in which you will be able to grow your career and develop your leadership skills.
What will you be doing?
As a Customer Service Representative, we expect you to deliver an excellent excellence in Customer Service through fast and accurate processing of orders. and while acting like a key liaison between our customers and our company assisting them with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery scheduling, order confirmations and keeping their account up to date in respect to receivables.
You are going to to be successful in this position if you are excited to help both external and internal customers being patient, empathetic and passionately communicative to all. We expect our Customer Service Representatives to put themselves in our customer’s shoes and advocate for them when necessary. As a Customer Services Representative you will be working with different tasks:
Organization and Administration
- Perform and keep record of documents in the center according to its needs; this includes but is not limited to, accounts receivable, accounts payables, invoices, credits, tax certificates and customer payments records.
- Manage and maintain the showroom; this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, logging attending to daily visitors and events, recording each visitor/event into Stone Profit Systems (SPS).
- Support the sales team by, preparing sample shipments for customers and end users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
Customer Service
- Responsible for developing and maintaining customer relationships by creating and monitoring purchase orders, scheduling visits to showroom, leading viewings & reservation of specific material slabs, solving customer issues, processing orders, scheduling material deliveries and maintaining customer account receivables.
- Provide customer support over the phone, face-to-face, and via email.
- Perform analysis in SPS as directed by Operations or Sales for sales/promotion force.
What are we looking for?
EXPERIENCE
Required
- 2+ years of experience in Customer Service.
- 1+ year of experience with invoicing and order entry.
Desired
- Customer Service experience in construction, manufacturing, distribution or related industry experience.
EDUCATION
Required
- High School Diploma/GED
Desired
- Bachelor’s degree in Business, Communication, Marketing or related fields.
KNOWLEDGE
Required
- Proficiency in G Suite.
Desired
- Use of Stone Profit Systems
SKILLS
Required
- Excellent customer service skills
- Ability to multi-task and work in an extremely fast paced environment
- Advanced written and verbal communication skills, both verbal and written.
PREFERRED BEHAVIORS
Required
- Self-confidence
- Flexibility
- Initiative
- Safety oriented
- Passion
- Respect towards others
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Expected hours: 44 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
- Bachelor's (Preferred)
Experience:
- Customer Service: 1 year (Required)
Work Location: In person
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