Job Description
Client Account Representative (CAR)
Job Summary
The Client Account Representative handles inbound/outbound calls for clients and service providers, and accurately notates job details. Must have attention to detail and be able to work in a fast-paced environment. Representative will be responsible for dispatching jobs, obtaining approvals, answering account questions, and resolving issues via phone & email.
Responsibilities and Duties
- Operate all call center equipment and peripheral equipment.
- Respond quickly and precisely to incoming inbound calls.
- Effectively communicate with fellow operators and supervisors on any potential problems with accounts.
- Dispatch jobs.
- Establish and maintain trust-based relationship with clients and service providers.
- Provide orientation and training as needed for new service providers.
- Source new service providers.
- Follow up with service providers for ETAs (Estimated Time of Arrival) and job details.
- Take accurate job notes.
Qualifications and Skills
- High School Diploma or Equivalent
- Intermediate PC skills including Microsoft Office Excel, Word, and Outlook
- Call Center or Customer Service experience preferred
- Self-motivated with high energy and an engaging level of enthusiasm
- Attention to detail with ability to multi-task
- Ability to handle high inbound and outbound call volume
- Excellent customer service skills and a strong record of contributing to a team environment
- Ability to clearly and effectively communicate verbally and in writing in English
- Ability to manage time effectively and efficiently
- Regular and reliable attendance
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
Application Question(s):
- Are you willing to undergo a background check, in accordance with local law/regulations?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Call Center: 1 year (Preferred)
Language:
- English (Required)
- Spanish (Preferred)
Work Location: In person
Visit Original Source:
https://www.indeed.com/viewjob