SharePoint Site Migration Agent/Client Liaison

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  Client Liaison:
  • Serve as the primary point of contact for the client, managing all communication and addressing their inquiries
  • Facilitate all client meetings
  • Clearly explain complex technical concepts to the client in a way that is easy to understand
  • Identify and escalate any client concerns or challenges to the appropriate team members
  • Document client requirements and changes in a clear and concise manner
  • Proactively manage client expectations with realistic timelines and keeping them informed throughout the migration process
  • Perform basic triage on escalations, identifying the right team members or subject matter experts (SMEs) to address specific issues

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  Product Ownership (SAFe):
  • Manage the backlog, prioritizing site migrations based on complexity, business criticality, and dependencies
  • Work with stakeholders to define user stories, acceptance criteria, and success metrics for each migration
  • Refine and groom the backlog continuously to ensure it reflects the latest client priorities and project needs
  • Collaborate with the development team throughout the sprint cycle to ensure smooth delivery of migration goals
  • Own the product vision and roadmap, advocating for the client's needs and aligning them with the overall project strategy

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  Additional Responsibilities:
  • Possess a strong sense of urgency and ensure timely completion of migration tasks
  • Maintain meticulous attention to detail, ensuring all migration requirements and specifications are met
  • Contribute to the development of a scalable migration framework and best practices
  • Continuously learn and adapt to the agile methodology and SAFe principles

• Minimum 3-5 years of experience as a Business Analyst, technical project management or client liaison role.
• Proven experience in working with agile methodologies, preferably SAFe.
• Strong understanding of website development principles and technologies (a plus).
• Excellent communication and interpersonal skills with the ability to build strong relationships with diverse stakeholders.
• Exceptional organizational and prioritization skills.
• Detail-oriented with a meticulous approach to documentation.
• Ability to work independently and manage multiple priorities simultaneously.
• Strong customer focus with a commitment to client satisfaction.

Clearance Requirements: This position requires an active Public Trust security clearance. Must be a U.S. citizen.

Physical Requirements: In addition to the skills and qualifications mentioned above, candidates must, at a minimum, be able to meet the following physical requirements.

• Ability to lift up to 25 pounds
• Ability to use stairs without assistance
• Ability to perform repetitive motions with the hands, wrists, and fingers
• Ability to engage in and follow audible communications in emergency situations
• Ability to sit for prolonged periods at a desk and working on a computer
• Ability to stand, sit, walk, lift, carry, reach, kneel, crouch, bend and climb a step stool/ladder