Job Description
Job Title: Customer Service Representative Classification: Non-Exempt, FT
Reports to: Customer Service Manager or Supervisor Campus: Fresno
Schedule: Day
Position Summary:
The general areas of responsibility are developing good working relationships with customers, office and warehouse personnel; prompt follow through on customer requests; an organized and orderly system for handling daily paperwork and computer processing (including email correspondence). The primary task of the CS Representative is to accurately and timely process customer orders and receipts on a daily basis.
Essential Functions:
- Demonstrate competent skills with computer software programs such as MS Office, MS Word, MS Outlook, and MS Excel.
- Demonstrate competent skills with the WMS system, UPS, FedEx, and USPS systems.
- Must be well organized and efficient with order processing and receipt processing
- Positive interaction with employees & customers
- Demonstrate sound judgment when interacting with customers
- Must be punctual and meet all deadlines.
- Ability to handle fluctuating workload, prioritizing workload, and multi-tasking.
- Demonstrate excellent math skills
- Demonstrate excellent email writing skills.
- Follow instructions and finish assignments before deadlines and cutoffs.
- Perform all filing duties on a daily basis.
- Maintains a clean, neat, and organized work area.
- Follows written SOP process steps when performing their job.
- Must be punctual and have a neat appearance.
- Must show good judgment when handling situations that arise.
- Be personable and professional.
- Promotable to other positions in the company.
- Safety: Respond to safety-related incidents in the capacity in which you are trained.
- Other duties as assigned by Management
Knowledge, Skills, and Abilities:
- Customer Advocate: Demonstrate a clear understanding of our customer’s needs.
- Telephone Skills: Develop good telephone etiquette.
- WMS Competency: Learn the computer program thoroughly with a trainer.
- Office Equipment & Software: Learn proper use of all office equipment, filing system, office and warehouse procedures that affect the Customer Service (CS) office, including MS Office software.
- Warehouse Operations: Learn to understand the importance of interaction between all warehouse departments. Courteous and timely with other company team members.
- Learn to use warehouse radio system.
- Will-Call Window: Train at the will-call window
- Communication: Clear and concise verbal and written communication skills
- Character: Honesty, trust, and open-mindedness, patience.
- Professionalism: Commitment to professional growth, development, and perform other duties as assigned.
- Experience: Appropriate combination of formal education and practical experience
- Performance: Must perform job tasks to meet or exceed customer key performance indicators and the minimum established performance metrics for your customer(s).
- Continuous Improvement: Discover better ways to improve your department. Offer written suggestions. Demonstrate effective critical thinking skills.
- Personal growth and development: Demonstrate initiative in developing your job skills and commit to participate in an inhouse training program.
- Communications with customer: Regular communication with customers.
- Customer feedback and satisfaction: Ask customers for feedback on our service and how we can better serve them.
- Workstation: Maintains workstation in a neat, clean, and organized manner.
- Follows Instructions: Performs work according to SOP process steps and follows up on all verbal assignments.
- Attitude: Willingness to participate as a team member with selfless attitude.
- High School diploma or general equivalency diploma.
- 3-5 years of customer service experience or equivalent combination of education and experience.
Physical Demands and Working Environment:
Physical Demands:
Work Environment:
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ABOUT US
Join our Do It Right ® team and start your ownership journey!
For more than thirty years, Inland Star Distribution Centers, Inc., based in Fresno, CA, has been providing quality supply chain solutions for packaged goods manufacturers. We are a third-party logistics (3PL) provider specializing in warehousing, transportation, and value-added solutions – all tailored to exceed client requirements and objectives. Inland Star designs, implements and manages tailored solutions that shore up evolving client demands by focusing our methodologies to improve performance, reduce costs, and optimize return on capital. We deliver seamless supply chain performance for our clients by building strong partnerships, through vigilant stewardship of client interests, and by nurturing a culture of ownership within our organization.
WHY JOIN OUR TEAM
We are an employee-owned company (ESOP), who offers ownership to our workers. We believe that you should enjoy your work. We offer health insurance currently starting at $57 per month for an employee only, $171 for an entire family. We also offer generous Paid Time Off (PTO), sick leave, as well as competitive wages.
If you want to work with an amazing team that works together and a company that is growing in our industry, join us and learn what it's like to work for a company where you are an owner.
EQUAL EMPLOYMENT OPPORTUNITY
As Inland Star Distribution Centers continues to expand, it is important to our company's strategy and overall performance that we maintain a diverse workforce. This diversity stems from the many different viewpoints and wide skill sets held by our employees. We are committed to continuing to build and celebrate an inclusive environment in which all employees are appreciated and respected, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
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