PT Customer Service & Sales Representative (Stamford)

Job Description

Provides system-wide transit service information and sells current fare media to the public at CTtransit’sCustomer Service and Sales Outlets. A high-level focus on the customer experience and ensuring each interaction meets standards.

Examples of Duties

• Provides detailed transit service information to the public including but not limited to bus routes, schedules, bus stop locations, transfers, bus identification, passenger fares and other company policies. Transit schedules and other user informational aids are provided as requested.
• Documenting and responding to passenger complaints, suggestions, and requests for service changes.
• Sales outlet operations include current fare media sales to the public, bus route information and promotions. Operate an electronic cash register, balance sales receipts against cash received and complete related clerical work as required. A high degree of financial accuracy is necessary.
• Attends outreach events to represent CTtransit for public engagements as scheduled.
• Will be expected to work varying shifts and times, including on normal days off, weekends, holidays and reporting to work early or staying late when it is deemed necessary.
• Work cooperatively with all levels of personnel and maintain good public relations.
• Attends in-service training, seminars or other opportunities for professional development as made available by the Agency. Provides training for Agency personnel as required. Actively participates in staff meetings, trainings, etc.
• Has thorough working knowledge of Agency policies and procedures.
• Other duties and responsibilities as assigned.

Qualifications

• Minimum possession of a High School Diploma/GED.
• One (1) year of office experience with emphasis on telephone operations and public contact preferred. Knowledge of region is preferred.
• Must present professionalism consistently and possess excellent listening and communication skills along with a willingness to work well with the public. (Bilingual is a plus).
• Must have the ability to quickly learn bus routes and schedules. Must be able to operate an electronic cash register and balance sales receipts accurately.
• A good work record is essential.
• Basic knowledge of software programs (word processing, spreadsheet, and database), Internet applications and utilization of all relevant office equipment. The ability to quickly learn internal software programs.
• Must be able to handle confidential information.
• Ability to work both independently and in a team environment.

How To Apply

Please visit our website at http://www.cttransit.com/Careers/ to view the full job description and apply.

Why work at CTtransit ?.......

CTtransit offers a highly competitive benefit package to all full-time eligible employees.

Competitive Wages

• Competitive Pay
• Paid Time Off (vacation, sick and holidays)
• 401k and Pension Retirement plans

• Low cost no deductible medical, dental and vision including family
• Life Insurance
• Company paid Life Insurance and short term disability plans
• Voulntary Supplemental family, Accident Insurance an Additional Disability Plans

• Flexible Spending Account
• Employee Assistance Program
• Tuition Reimbursement