Job Description
This Bilingual Patient Account Representative/Medical Billing Specialist is responsible for taking incoming and outgoing calls to patients and insurance companies to resolve account balances. Essential job duties: account review, customer service, and billing.
ESSENTIAL FUNCTIONS
- Complete all business-related requests and correspondence from patients and insurance companies.
- Assist clients and patients in all requested tasks.
- Is responsible for medical billing/collecting payments/Financial requirements for patients
- Communicate to management, areas of concern or areas of improvement.
- Performs various collection actions, including reporting delinquent accounts to the collection agency.
- Contact patients as the situation requires resolving any issues and collecting balances when appropriate.
- Ascertain the reason for the call and assist the caller with their questions, concerns, or problems with a focus on first-call resolution. Facilitate resolution by referring the matter to the issue/content expert.
- Posts payments and prepares daily deposits.
- Research and respond to all patient inquiries/medical billing questions received by telephone and mail.
- Update patient demographic information and initiate account adjustments.
- Try to resolve account balances to zero before accounts are forwarded to an outside agency for collection.
- Maintains the strictest confidentiality, adhering to all HIPAA guidelines
- Other duties as assigned.
We offer competitive salaries and benefits:
- Medical, Dental, and Vision available after 30 days of hire
- Short-term disability and life insurance, and many ancillary options.
- 401k available after 90 days of hire
- Excellent growth and advancement opportunities
- Discounts on employee products and services
POSITION TYPE AND EXPECTED HOURS OF WORK
- Full-Time
- Monday – Friday
- 8 am – 5 pm
- Location - Palm Beach Gardens or Ft. Myers
- There is a possibility of working from home 2 days a week after 90 days of employment
QUALIFICATIONS
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