Job Description
Benefits:
You will lead a team of Global Sales Support Representatives responsible for the entry and accuracy of sales orders and Customer follow-up, in support of the achievement of internal financial goals, and to ensure our customers receive top notch customer service.
Essential Duties and Responsibilities:
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Paid time off
You will lead a team of Global Sales Support Representatives responsible for the entry and accuracy of sales orders and Customer follow-up, in support of the achievement of internal financial goals, and to ensure our customers receive top notch customer service.
Essential Duties and Responsibilities:
- Responsible for training and cross-training of team.
- Monitor daily activities to ensure that accuracy, customer service and quality of work standards are being maintained.
- Contribute to the development of processes and procedures that will improve accuracy and responsiveness.
- Support the team as needed with order entry, customer follow-up, etc.
- Troubleshoot and resolve workflow or systems issues.
- Develop, manage, and maintain tools to manage key metrics, and understand drivers and impact of changes.
- Prepare weekly and monthly reports highlighting key performance metrics.
- Lead the Global Sales Support team on continuous improvement projects, collaborating with other departments when needed.
- Minimum of 5 years’ experience in Sales Operations/Support and Customer Service, preferably in the electronic component industry.
- Minimum of 2 years’ experience in managing others or leading teams or team projects.
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