Onboarding Specialist

Job Description

LinkedUnion -- Eagle, Idaho

IDEAL CANDIDATE

Are you:

• a quick learner?
• friendly over the phone or on a zoom meeting?
• comfortable on a computer?
• creative?
• a team player?
• fun to work with?
• comfortable on an iPhone and/or Android?
• want to work with the best people in the world (ok...maybe the some of the best in downtown Eagle)

If you answered yes to ALL of these questions, then you just might be exactly the person we want on our team.

Keep reading...

Job Description

Job Title: Onboarding Specialist

Department: Customer Success

Reports To: Implementation Manager

SUMMARY

The Onboarding Specialist is responsible for the implementation and onboarding process for new Customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Be the face of LinkedUnion for the initial stages of a client’s setup, setting the stage for exceptional customer experience.

Spearhead, create, and own full project implementation plan for each client onboarded

Training and educating clients on how to effectively utilize LinkedUnion Platform

Supports process for ticket management which could include resolving escalated issues

Plans, leads, and monitors the entire onboarding process onto the LinkedUnion platform

Drives customer time to value by leading implementation planning with external and internal parties

Works collaboratively with the team and other departments to drive change, improve process, and facilitate standardization

Communicates with and accommodates customers while delivering excellent customer outcomes

Performs other duties and attends meetings as may be reasonably assigned by management

Lead client status calls to inform the team of project progress, tasks accomplished, and deliverables needed.

Works with all other departments involved in onboarding to complete implementation on time and help enhance product functionality

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE AND SKILLS

To perform this job successfully, an individual should be a fast learner then comfortable training others on a computer the things you have learned.

EDUCATION and/or EXPERIENCE

2+ years implementing software solutions

LANGUAGE AND INTERPERSONAL SKILLS

Ability to write an email (somewhat professionally), business correspondence, and procedure manuals. Ability to effectively present information to management.

REASONING ABILITY

Ability to interpret a variety of instructions furnished in written or oral form. Make changes on the fly, come up with your own ideas, suggest best practices.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal office environment. Start Up Software Company, Casual and Fun but ready to work. The noise level in the work environment varies between quiet and moderate.

Job Type: Full-time

Salary: $45,000 - $65,000

Experience:

• Being Awesome: 10 years (Required)
• Customer Service: 5 years (Preferred)
• Microsoft Word: 5 years (Preferred)
• Microsoft Excel: 3 years (Preferred)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Rx insurance
• Paid time off

Schedule:

• Monday to Friday

Company's website:

• https://linkedunion.com/

Benefit Conditions:

• Waiting period

Work Remotely

• No

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• remote software training: 1 year (Required)
• Customer software support: 3 years (Required)

Ability to Commute:

• Eagle, ID 83616 (Preferred)

Ability to Relocate:

• Eagle, ID 83616: Relocate before starting work (Required)

Work Location: In person

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