Job Description
The Member Service Representative position starts at $20.00 per hour at the Mt. Hope branch and is eligible for quarterly incentives.The member service representative serves the financial needs of members professionally, efficiently and confidentially. Actively promotes all AFCU products and services while exceeding defined sales goals. Maintains a friendly, approachable and professional attitude in servicing members according to credit union expectations; businesslike appearance. Maintains current knowledge of all credit union policies, products, procedures and related services, and advises members on those that best meet their needs. Opens and accurately services members with accounts, and general services. Maintains expertise and accuracy in processing various aspects of loan products and services; from application to disbursement and post-closing servicing; such as, understanding and assisting members with applications, repayment terms, credit reporting and related analyses, etc. Accurately processes routine transactions and loan applications in person, by phone and by mail. Assists other areas of the branch to maintain service levels and the operations of the branch (i.e. acts as teller). Understands and assists with general branch operations that include: Ability to open/close branch; Audit Assistance; and Participation in SEG and other sales activities to generate business. Attend in-house and assigned training as directed. Possess or obtain Notary commission within six months of employment. Ability to work independently in the absence of management for short periods of time. Achieve sales and other personal goals and efforts to help branch achieve related goals. Actively participates in the coaching process. Supports all aspects of branch sales, operations and servicing in the absence of management. In a SEG branch, the MSR is expected to assume greater responsibility. The MSR assists management in maintaining defined audit, cash handling and cash ordering procedures. Orders supplies from in-house and outside vendors. Assists in other branch operational duties. Operate independently in the absence of the Branch Manager. Performs other job related duties as assigned (i.e. supplies).
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