End User Outside Sales Representative

For APTURA Group, Core Values are not a slogan, but our way of doing business. They are foundational beliefs that reflect our company’s history and culture. We begin by creating an exceptional customer and employee experience, treating everyone uniquely and focusing on the way they want to be treated. We pride ourselves on providing excellence in our field by hiring and training experts in what we do. Our industry-leading team uses professional, transparent, and open communication to coordinate all of our activities to ensure we create a safer, more secure world.

By living our Core Values each day, we have the opportunity to make a difference and support our customers by following through on our promise to them of “providing YOU what YOU need, when YOU need it.”

JobSummary — This position is responsible for conducting sales out in the field via face-to-face interactions with both potential and existing customers. The duty is to offer the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary.

The End User Outside Sales Representative is responsible and accountable for assisting our customers and the outside sales team by providing the following:

• Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
• Maintain and create customer relationships
• Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance
• Learning products and how to best direct customers to the products they need
• Stay abreast of industry codes and standards by participating in education webinars, seminars, and reviewing technical publications
• Using the operating system to create and release sales orders
• Studying and staying current in door, frame, and finish hardware products
• Reviewing specifications and plans. If successful, convert to an order
• Provide accurate information to support staff for order fulfillment
• Participate in sales forecasting and planning
• Performing other related duties as necessary or assigned