Job Description

For 40 years Hemlock Landscapes has been providing residential landscape maintenance services to the Chagrin Valley and surrounding areas. Our purpose is to improve the lives of our employees and the homeowners we serve, and we are looking for someone to join our team to help us do just that!

For this role, we are seeking a Sales Representative who is excited about helping our customers achieve their landscape goals. The Sales Representative will report directly to the Sales Manager, and work as part of the sales team as an integral partner in continuing Hemlock’s growth and success. This position will be responsible for identifying sales opportunities, providing a customized solution, closing the sale, and maintaining your book of business.

Primary Responsibilities Include, In Part:

Business Development & Lead Generation:

In conjunction with the Sales Manager, identify future revenue opportunities with new and existing customers who match our customer selection criteria
Achieve sales goals, consistently build and refresh pipeline
Conduct Sales Campaigns as outlined by the Sales Manager

Customer Relationship Management:

Ensure accurate records are kept of business development activities for both customers and prospects in CRM system
Maintain relationships with existing customers as needed to ensure the continuance of service programs as measured by 92% or better renewal rate
Upsell to existing customer base
Follow through and addresses all customer issues or concerns; rectify issues to customer’s satisfaction through fulfilment of USP
Contact customers at regular intervals as outlined in personal sales plan to ensure satisfaction, customer touch point goals are achieved

Required Skills/Abilities, In Part:

Demonstrate alignment with Hemlock Landscapes’ core values
Extremely ambitious with the drive and commitment to succeed
Ability to speak clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, demonstrates group presentation skills, participates in meetings
Passionate and committed to contributing to excellence in sales and service
Highly self-motivated and goal focused

Preferred Qualifications