Job Description

Job Posting: In-House Call-by-Call Sales Representative

Location: Prime AC and Heat, Lewisville, TX
Position: Full-Time | Competitive Compensation | Career Growth Opportunities

About Us
Prime AC and Heat is a leader in delivering top-quality HVAC solutions, driven by a commitment to excellence and customer satisfaction. We’re a rapidly growing company with a high-performing team that values dedication, professionalism, and growth. We’re looking for an experienced In-House Call-by-Call Sales Representative who’s ready to take their career to the next level by leading and supporting our field technicians while managing online sales inquiries. Bilingual (English and Spanish) skills are a plus in helping us reach and connect with a diverse customer base.

Why Join Us?

High-Impact Role: You’ll directly influence our customer satisfaction and sales outcomes.
Career Growth: Advance your career with opportunities to take on additional responsibilities and move into leadership roles.
Performance-Based Rewards: Enjoy competitive compensation and performance incentives as you drive company success.
Team-Centric Culture: Thrive in a collaborative environment with a dedicated, skilled team.

Role Overview
In this influential role, you will be the primary support for our field technicians, guiding and assisting them before, during, and after each customer call. You will also manage and convert all online sales inquiries and actively coach our team in effective communication and follow-up techniques. This role requires a strong sales background, leadership capabilities, and a proactive approach to customer relationship management.

Core Responsibilities

Technical & Sales Support: Partner closely with technicians for seamless service execution on every call, providing real-time support and solutions.
Lead Generation & Management: Handle online sales inquiries, following up promptly and persuasively to maximize lead conversions.
Team Development: Coach and guide team members on effective customer communication, follow-ups, and strategies to build long-term relationships.
Sales Strategy & Execution: Lead sales initiatives that drive customer acquisition and retention, implementing strategies that align with company goals.
Customer Relationship Building: Cultivate and maintain relationships to enhance customer satisfaction and build loyalty.

Ideal Candidate Profile

Sales & Leadership Experience: At least 3 years in a sales and management role, ideally in HVAC or a related industry, with a proven track record of meeting and exceeding sales targets.
Bilingual (English & Spanish): Strong language skills are a plus, enabling effective communication with our diverse customer base.
Skilled Communicator: Exceptional communication skills with the ability to coach and guide team members in high-quality customer interaction.
Sales-Driven & Goal-Oriented: Passionate about achieving results and continuously improving processes.
Analytically Minded: Skilled with CRM systems and online sales platforms, with an eye for tracking performance and optimizing results.

Your Impact
You’ll play a crucial role in shaping our customer experience, leading sales initiatives, and ensuring our team operates smoothly and effectively. Join us and see the direct impact of your work on a fast-growing company’s success

Job Type: Full-time

Pay: $45,000.00 - $250,000.00 per year

Benefits: