Customer Success Manager

The Job

We're looking for a Customer Success Manager who will be responsible for developing customer relationships that promote adoption, retention and growth of accounts. You'll work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Your Day-to-Day Role

• Lead every aspect of the post-sale relationship; onboarding, training, demos, regular check-ins, ongoing support and renewal
• Understand the client success metrics and consistently deliver on those metrics
• Build trusting relationships with clients and their associates at all levels
• Review product adoption/utilization and provide guidance to customers on how they can realize more value from their OwnBackup subscription
• Identify opportunities to up sell additional OwnBackup products
• Collaborate with other OwnBackup teams (Support, Product, Sales) to serve customers best

Your Work Experience

• 3 - 5+ years of relevant experience
• Able to communicate effectively via telephone, video, and email with customers
• Proven track record of success in a customer facing role
• Experience using Salesforce as an end user - must
• Experience using Salesforce as an admin - a strong advantage
• Ability to manage a portfolio of accounts large and small
• Able to operate effectively both independently and within a team
• Takes initiative, intellectually curious, and has a desire to learn
• Superb communication and interpersonal skills

Important Details

This is a full-time position. The ideal candidate will work out of our San Diego, CA office a minimum of 3 days a week to maximize collaboration and interaction with the business. Travel may be required.

The base salary hiring range for this position is $64,000.00 - $80,000.00. The actual amount to be offered to the successful candidate will be dependent upon various factors such as education, training, skills, qualifications, competencies, years of experience, job-related knowledge, scope of the role, and location.

Own is dedicated to creating an environment where employees thrive, which is why base pay is only one part of the total compensation package that is provided to compensate and recognize employees for their work. This role may also be eligible for unlimited PTO, generous medical benefits, a 401(k) savings plan with a 4% employer match, discretionary bonuses/incentives, and stock options. We also offer catered lunches in the office five days a week.

Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. Own is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team and one culture that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.

Learn more at owndata.com.

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