Call Center Representative

Job Description

Call Center Sales Representative

Hours: Monday- Friday 8am-4:30pm

Here at Cable Pipe and Leak Detection we pride ourselves on our 47-year history of professionalism and superior customer service. We are looking for a dependable Customer Service Representative to join our team. The ideal candidate must be able to multi-task, be proactive and efficient with your time, and work closely and instinctively with the dispatch department. Our team operates on an established process of training and development, enabling you to further your career and elevate your leadership potential.

The ideal candidate will have relevant experience in plumbing or utility locating trades, or similar experience in HVAC or other service fields.

The schedule is Monday through Friday. All Customer Service Representatives are required to participate in the on-call after hours service rotation.

Required Qualifications

· Ability to speak professionally, clearly, and concisely while providing excellent customer service.

· High school diploma

· Type 30+ words per minute

· Effectively operate office phone systems including putting customers on hold, transferring calls, voicemail transfer, office page

· Strong listening skills

· Ability to multitask.

· Demonstrate a willingness to be accountable.

· Strong work ethic and organizational skills

· Must be able to learn and consistently follow established communication scripts for consistency and professionalism.

· Strong attention to detail

· Must be able to effectively communicate through interoffice platforms, Skype, email, etc.

· Must be proficient in Microsoft Outlook

· Bi-lingual (Spanish) highly desired but not required

Daily, Weekly & Monthly Duties

· Understand and Exemplify CPL’s Core Values

· Be punctual and ready to work at scheduled times.

· Quickly and professionally greet customers.

· Maintain positive and professional communications with all customers.

· Identify customer needs, inform customers about CPL’s services and process orders.

· Receive emergency and non-emergency calls and record significant information.

· Input accurate information into computer system.

· Consistently record and recap customer information, minimizing errors

· Navigate Field Service Management Software

· Maintain professional appearance and attitude at all times.

What we offer

· Competitive pay

· Employee medical insurance.

· Simple IRA Plan with contributions.

· Paid vacation after 1 year with increasing days for each additional year.

· Performance bonuses based on goals and metrics.

· On call and overtime hours

· Regular company outings and get togethers.

Enjoy working for an established, well known, and respected company with a 47-year history!

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Rotating shift

Weekly day range:

• Rotating weekends
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Work Location: In person

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