Sales Support Engineer

You can count on Nonin. Our vision is to improve people’s lives by creating noninvasive medical devices people can count on. Nonin’s culture is grounded in our mission, and we live by our cultural tenets of courage, ownership, and agility. The courage to challenge assumptions and take risks, the ownership to act with accountability, and the agility to constantly innovate and move with speed. It is these tenants that have made Nonin the technology leader for over 30 years. As a privately owned company, each of us operate with a shared commitment and act as family versus colleagues. You are not one among many, but an important part of our success with the ability to learn, grow and impact all aspects of the business. Recognizing that each one of us is unique, we build flexibility and choice into our philosophies. We embrace the unique backgrounds, perspectives, and mindsets of our employees and collaborate to build a more rewarding environment for all to work, thrive and have a little fun. So, if you are looking for a smaller company to spread your wings while making big company impacts, join Nonin today… Together we will improve lives around the world, including your own.

Are you ready to take your career to new heights?

Essential Job Functions

• Key liaison in managing the technical integration of OEM partners with Nonin products inclusive of updating internal record keeping processes and systems.
• Respond to technical and integration questions.
• Work cross-functionally to resolve partner issues, requests, and questions. Manage the OEM Request Group and weekly meeting to provide answers to urgent and/or more complicated requests and questions.
• Manage customer Development Kit requests and initial use questions. Maximize conversion of Development Kits requests by assuring quality support, effective early technical integration, and account qualification.
• Itemize and report updates to the appropriate Sales Manager(s).
• Develop and continuously improve tools and processes to drive on-going efficiency and effectiveness.
• Collaborate with other Nonin departmental representatives in carrying out Voice of Customer activities (VOC) to support necessary product enhancements.
• Work with Upstream Marketing to drive early adoption and evaluation of new products with OEM Partners.
• Provide customer insight to product development teams for Next Generation OEM product concepts and ideas.
• Attend trade shows and provide product demos as requested.
• Act as inside sales representative for assigned set of accounts.

Required Education & Experience:

• Engineering degree; or equivalent combination of education and experience
• 2-4 years engineering experience within Medical Device industry

Preferred Qualifications:

• 2-4 years of Technical Sales Support experience

Physical Requirements:

• Must be able to travel domestic and internationally up to 30% of the time
• Ability to sit, and/or stand for 8 hours per day.

Explore the Benefits of being a Nonin Team Member.

• Financial Security:
• 401(k), Employer Match
• Annual Incentive and/or Profit-sharing Plans
• Tuition Reimbursement
• Health and Wellness:
• Medical, Dental & Vision
• Flexible Spending and Health Savings Accounts
• Telemedicine Options
• Mental Health and Fitness Offerings
• Flexibility:
• Hybrid work schedules
• Flexible Hours
• Paid Time Off + Personal Days
• Parental Leave
• Personal Protection:
• Disability Insurance
• Accident & Critical Illness Insurance
• Life Insurance
• Identify Theft
• Voluntary Benefits to help employees meet individual needs.

Nonin is an Equal Opportunity/Affirmative Action employer committed to creating a diverse workforce. We are committed to diversity and support the principles listed in Equal Employment Opportunity is the Law and we consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. To request a copy of our Affirmative Action policy, or if a disability prevents you from applying for a job online, call us at 1-800-356-8874 and ask for a human resources representative.

It is the policy of Nonin Medical that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity, and conducted by our vendor pursuant to all applicable laws, rules, policies, and procedures of our candidates' specific locale.

Ready to embark on a thrilling journey with us? Apply now and be part of a team that's shaping the future of healthcare technology!