Job Description
Intercity Packers Ltd.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to hr@intercitypackers.ca and use the words “Accommodation Request” in your subject line.
Thank you for your interest in Intercity Packers. We are always looking for qualified people to join our team who share our passion for integrity, quality, safety, sustainability, accountability and trust. We are dedicated to our customers and committed to our people. We believe in treating each other with respect and working as a team to get things done right. Does this sound like you? See our job opening below.
Intercity Packers is the largest meat/seafood distribution company in Western Canada and part of the Gordon Food Service (GFS) Canada group of companies, recognized by Forbes magazine to be among Canada’s Best Employers in 2022.
As our innovative business continues to rapidly grow, we are seeking a full-time Inside Sales/Customer Service Representative at our Richmond location. Reporting to the Customer Service Manager, the Inside Sales/Customer Service Representative is responsible for providing the best customer service to our customers at the Richmond location. If you are self-driven, flexible, and have a strong passion for joining a successful customer service-oriented team, we would love to hear from you!
As our innovative business continues to rapidly grow, we are seeking a full-time Inside Sales/Customer Service Representative at our Richmond location. Reporting to the Customer Service Manager, the Inside Sales/Customer Service Representative is responsible for providing the best customer service to our customers at the Richmond location. If you are self-driven, flexible, and have a strong passion for joining a successful customer service-oriented team, we would love to hear from you!
Position: Full-Time, Permanent
Salary: $42.000/year + up to 10% annual bonus based on performance
Schedule: 5 days between Sunday and Friday, 10:30am-7pm
Duties & Responsibilities:
- Receive and process orders/credits by telephone, in person, via fax, email, SPS, EDI, sales answering machines
- Promotion and sales of connected, push or new product
- Initiate sales by calling existing clients
- Check inventory for product availability, delivery schedule, and price verification
- Troubleshoot customer service issues and coordinate between internal departments such as Accounting, Assembly, Outside Sales, Dispatch, Processing or Purchasing for a positive outcome
- Print pickup slips and invoices
- Run and sort orders and reports for various internal and external customers/departments
- Arrange for pickup of orders with correct corresponding paperwork.
- Advising shortages to Sales Representatives and impute orders for appropriate substitutions
- Invoice orders
- Assist arrivals at Reception and the Pickup counter, process order payments and paperwork
- Maintain a positive, empathetic and professional attitude towards customers at all times
- Daily entry and posting of orders and credits
- Commitment to Food Safety by adhering to HACCP and CFIA hygiene rules / sanitary work practices
- Other duties as required
Requirements:
- High school diploma
- Ability to stay calm under pressure
- Great ability to learn and retain information
- Excellent customer service skills and strong computer skills
- Ability to communicate effectively in written and oral English language
What We Offer
- Flexible benefits program including dental, vision, prescription drugs, disability, and extended health coverage
- Company matched retirement program
- Profit Sharing
- In-house certification, training, and career advancement opportunities
- Special employee discounts on all meat and seafood products
- Employee appreciation events and social club activities all year round
- Positive employee culture and rewards for performance
At Intercity Packers Meat & Seafood, we believe in good food and good people. Over the past five decades, we have cultivated a rich history of bringing customers high quality, innovative and carefully sourced meat, seafood products and the best customer service. Our unwavering mission to provide customers with the best is reflected in our motto, “Yes, we do!"
We thank all applicants for their interest, however only those selected for the next stage will be contacted. Intercity Packers is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to hr@intercitypackers.ca and use the words “Accommodation Request” in your subject line.
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