BDC Sales Representative

Overview :

Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 15 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers’ exquisite taste by offering 12 extraordinary brands of the most sought after luxury cars.

Our BDC Department in Arcadia is seeking a BDC Sales Representative. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by effectively maintaining a vital communication link between the Business Development Center (BDC) and internal and external Clients, while ensuring achievement of all franchise sales goals and objectives.

Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.

• Professional development and opportunities to grow within a well-respected company
• Competitive Pay
• Health Insurance Coverage (medical, dental, vision, and life)
• Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Flexible Spending Account
• Paid Time-Off (vacation pay, sick pay, holiday pay)
• Parental Leave
• Employee Perks (sports games, theme parks, etc.)
• Employee Referral Bonus Program

• Compensation will be based on experience and skill level.

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  To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Responsibilities :

• Promptly, professionally, and in a courteous manner assists with, and maintains accurate records of, inbound and outbound calls; coordinates handling and processing of all Client issues as related to Sales; continually develops enhanced telephone call handling and language management skills; promptly, candidly, and confidentially communicates with management, whenever an issue or concern cannot be promptly resolved to the Clients satisfaction.
• Effectively utilizes detailed scripts as provided by the Company or Manufacturer regarding properly handling Client concerns and meet Company and Manufacturer objectives.
• Consistently captures and documents, Client data, such as, but not limited to, electronic mail (e-mail), home/work/cellular telephone numbers, and mailing address.
• Develops, implements, monitors, and adjusts productivity goals with Business Development Center (BDC) Management to achieve personal and Company objectives; reviews and analyzes actions at the end of each week, month, and year to determine how to plan more effectively in the future.
• Consistently meets or exceeds the goal of satisfying the needs of our Clients.
• Proactively works with the BDC Management to develop action plans to immediately correct performance in order to consistently meet and exceed productivity goals.
• Consistently remains engaged with management, fellow team members, and processes, to foster successful working relationships with all internal and external Clients
• Maintains solid working knowledge of, and complies with, Company, local, state, and federal policies, procedures and regulations, which pertain to the sale of new and pre-owned vehicles.
• Assists BDC Management to successfully implement plans, processes, and procedures to ensure that the Company consistently meets or exceeds market average Customer Satisfaction Index (CSI) scores.
• Ensures all documentation is accurately completed in a timely manner while consistently protecting Client information.
• Maintains current reports on daily, weekly, and monthly production numbers, such as, but not limited to, number of calls, calls to appointment ratio, appointment to closing ration.

• Consistently maintains basic knowledge of all new and pre-owned vehicle models within each class, packages, package contents, base prices and price ranges, including those in inventory.
• Required to successfully pass and remain current on all certification testing.

Qualifications :

• Desired; H.S. Diploma/GED/ or Equivalent
• Required; 2+ years in position of customer service representative or similar positions in retail industry.
• Required; Excellent interpersonal and customer service skills; retail related experience.
• Required; Strong verbal and written communication skills (Bi-lingual in English and Spanish a plus;
• At least eighteen (18) years of age.
• Required; Current California Sales License

Degree/Diploma : High School Diploma/GED : Desired Licenses Required : Valid CA Sales License