Inside Sales/Customer Service Representative (On-site)

Job Description

LUCID Vision Labs, Inc. designs and manufactures innovative machine vision cameras and components that utilize the latest technologies to deliver exceptional value to customers. Our compact, high-performance GigE Vision cameras are suited for a wide range of industries and applications such as factory automation, medical, life sciences and logistics. Our expertise combines deep industry experience with a passion for product quality, technology innovation and customer service excellence.

The Inside Sales/Customer Service Representative fills a multi-disciplinary role to provide administrative support on day-to-day operations and to handling inbound sales calls, live chats, emails, and text messages on products and services. Providing excellent customer service and collaborating with internal team members for the best solutions for each customer.

Duties and Responsibilities:

• Supporting RSM/OSR with, quotes, orders, taking inbound calls and forward information to the corresponding OSR
• Educate potential customers about LUCID’s innovative industrial camera systems through informative phone calls and/or emails. Shares notes with internal Lucid teams to communicate customer needs, expectations, and maintain transparency.
• Manage each sale from initial contact to completion, gathering customer requirements, account management, order entry and shipping.
• Manage and maintain long term relationships with existing customers. Provide regular follow ups to check on customer current requirements and provide information on future products.
• Provide support for sales personnel in the field who may require reports, documentation, emergency orders, and sales support tasks as required.
• Manage customer accounts and sales orders to ensure information is correct and up to date.
• Processing Sales Orders, RMAs and answering Customer Inquires via Phone/Email.
• Liaise with Outside Sales Representative to ensure Customer's needs are met.
• Ensure Customer Orders are fulfilled accurately and timely.
• Other Admin tasks/duties as assigned.

Qualification/Skills:

• Degree holder in Administrative, Marketing, or related studies
• Minimum 2 years of customer service, sales and relevant experience working with people
• Machine Vision Experience welcome
• Previous work experience in electronical component manufacturing is a plus
• Solid experience in MS Office, CRM and ERP Systems
• Excellent communication, interpersonal and organizational skills
• Self motivated and customer focused
• Good English verbal and written communication skills

LUCID Vision Labs Inc. is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We offer a highly competitive salary, flexible work schedule, RRSP matching, casual dress, dental care, vision care, extended health care, life insurance, disability insurance, employee wellness, on-site parking, and paid time off. For more information about Lucid Vision Labs, Inc., please visit us at: www.thinklucid.com

If you think you would be a great fit, then please apply to this ad with your resume and cover letter to careers@thinklucid.com We thank all applicants who apply; however only those selected for consideration will be contacted.

Job Type: Full-time

Pay: $40,000.00-$60,000.00 per year

Education:

• Bachelor's Degree (preferred)

Experience:

• sales: 2 years (preferred)

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