Customer Success Manager

Riverside Insights
Chicago IL / Remote
2 days ago
Riverside Insights
Riverside Insights
riversideinsights.com

Job Description

As a Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our clinical accounts. By efficiently leveraging our various technology platforms and nurturing customer relationships, you’ll play a pivotal role in driving customer success. This individual will play a critical role in expanding ImPACT Application’s reach and ensuring more athletes and patients worldwide safely recover from mild traumatic brain injuries.

In this role you will get to:

  • Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns
  • Conduct regular check-ins (QBRs) and communication touchpoints
  • Drive revenue growth and upsell opportunities with some of the business’ largest clinical and healthcare accounts
  • Identify and work with Sales team on expansion and cross-sell opportunities
  • Convert active customers to new SaaS subscription model
  • Advocate on behalf of our customer needs to the Product team

Disclaimer
The above statements describe the general nature and level of the work performed by people assigned to this work. This list does not cover all possible duties, tasks, or responsibilities. Riverside Insights may amend or change responsibilities to meet the needs of the business and organization as necessary.

Requirements

  • 2+ years of experience in Customer Success or Account Management, preferably within HealthTech/MedTech industry
  • Experience carrying a quota
  • Experience in B2B SaaS business
  • Fluency with CRM systems, preferably Salesforce and/or Totango
  • Proven track record of developing and implementing renewal strategies
  • Skill in understanding customer needs and helping them tailor product usage to meet their objectives
  • Ability to effectively manage a larger customer base, ensuring regular interactions and issue resolution
  • Exceptional communication skills, both written and verbal
  • Proficiency in building and maintaining strong customer relationships, ensuring their needs and concerns are addressed
  • Ability to navigate multi-stakeholder accounts and develop relationships with key decision-makers
  • Experience in start-up / fast-paced business is a plus

Physical Requirements for this position

  • Remote
  • Travel 1-2 times a year for off-site team meetings or conferences
  • May require stationary positions (sitting or standing) for extended periods

Benefits

  • Medical, Dental, and Vision plans
  • Company paid basic life and AD&D insurance
  • Company paid short-term and long-term disability
  • Supplemental life insurance options
  • Company paid Employee Assistance Program (EAP)
  • Retirement plan with discretionary company matching
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) options
  • Premium subscription to Calm for employee and dependents
  • Company paid time off (PTO)
  • 13 named holidays, 2 floating holidays, and 4 early-release half days
  • Quarterly Focus Days
  • Flexible work arrangements
  • Work-from-home expense reimbursement
  • Tuition Reimbursement Program
  • Company orientation and 30/60/90 Day Onboarding

Who is Riverside Insights? Riverside Insights is a growth-focused business on a mission to elevate one billion lives globally by 2030 through research-based assessments and technology for educational professionals, students, clinical and behavioral health clients, and workforce talent.

Why Join Our Team?
At Riverside Insights, achieving real results for students and educators is more than talk – it's what we do. As we grow, so will you, offering the chance to expand your skills on an ambitious, solution-focused team. Join us in making great work possible, where your well-being and dedication to making an impact go hand in hand. If you're ready for an ambitious, collaborative environment, Riverside is the place for you.

Riverside Insights is an Equal-opportunity Employer:
Riverside Insights provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Our Commitment to Diversity & Inclusion:
At Riverside Insights, every employee has the right to a welcoming and inclusive workplace where their diverse backgrounds, experiences, and perspectives are valued and celebrated.

Thank you for considering joining our growing team and our mission to help elevate potential globally! Please check out www.riversideinsights.com to learn more about our work.

Visit Original Source:

http://www.indeed.com/viewjob
why ?Jumpstart your career with our tech sales bootcamp!
Free Guides, Videos and Podcasts
  • The Biggest Red Flags in Sales Interviews: A Complete Guide
    The Biggest Red Flags in Sales Interviews: A Complete Guide
  • Career Change Guide: Breaking Into a Career in Tech Sales
    Career Change Guide: Breaking Into a Career in Tech Sales
  • How to Find a Second Career in Tech Sales
    How to Find a Second Career in Tech Sales
  • SDR Interviews | How to Land the Interview and Stand Out in the Process
    SDR Interviews | How to Land the Interview and Stand Out in the Process
  • See More…

Other Jobs

Clio

Team Lead, Customer Success Management

Clio

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice . Summa

 
Vancouver BC / Remote
Benevity

Meet Benevity Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, gra

 
Toronto ON
Clio

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice . Summa

 
Toronto ON / Remote