Job Description
System One is actively recruiting for an Inside Sales Representative for a permanent position located in Odessa, TX.
This position provides service to customers for information about products and its uses, prices, availability. The customer base may include internal company employees such as the sales and factory staff or outside customers.
Essential Job Responsibilities:
- Prepares quotes and processes orders by ensuring that inquiries are addressed completely and that all transactions necessary to support the quote and order fulfillment process meet or exceed customer expectations.
- Responsible for arranging deliveries, invoicing, and processing product returns.
- Support local small assemblies. These assemblies are expected to be clean, small, straight forward instrumentation products.
Other Job Responsibilities:
- Display a consistent high level of professionalism at all times. This is shown in timeliness, appearance, and appropriate relationship with other associates.
- Promote company products and services through various methods. Ie: in person, online or telephony-based tools.
- Proactively provide solutions and value to our customers.
- Seeking to learn and understand customer problems.
- Be proactive in communicating customer’s order status or notifying them of any backorders.
- Submit technical inquiries through corporate or other means.
- Maintain a commitment to continuous learning.
- Practice teamwork.
- Each branch location is part of a larger organization whose goal is to act as a single entity.
Minimum Job Requirements:
- College degree (preferred)
- Minimum High School Diploma or GED required
Experience, Training, Knowledge:
- Ability to handle multiple priorities and multitask well in a fast-paced environment
- Internal and external customer empathy
- Good written and verbal communication skills
- Critical thinker & problem solver, demonstrates ability to find solution
- Positive & action-oriented personality
- Customer focused
- Strong mechanical aptitude with the ability to learn technical products.
- Proficient with Microsoft Office 365 – Outlook, Excel and Word
- CRM (Contact Resource Management)
- ERP system – SAP preferred
Physical / Mental Requirements:
- Travel may be required but is expected to be less than two weeks per year
- The organization is committed continuous personal development including tactical skills as well as transformational soft skills. The position will require proficiency at the following EI (emotional intelligence) skills
- (Team work and collaboration, self-awareness, organizational awareness, self-control, adaptability, transparency, initiative, innovation, results focus, communication, customer orientation, influence)
- Problem Solving Ability
- Must possess sight/hearing senses to adequately perform the functions of the job
- The employee is regularly required to verbally communicate
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus
- Detail Oriented
- Ability to lift 50 lbs
Expectations:
- Maintaining corporate and local policies
- Maintaining six corporate values (Innovation, continuous improvement, integrity, quality, customer focus and respect.)
- Supporting our four strategies contained within our strategic plan
- Support our local quality program (SQS)
- Complete as required certification work for assembly practices
- Foster and cultivate the company brand
Working Conditions/Environmental Exposures:
- Work is normally performed in a climate-controlled office or other human factors friendly environment
- Noise level is moderate and includes sounds of a normal office environment
- No environmental hazards are encountered in performance of normal job duties
- The employee is essentially in an office environment and at a desk/workstation but may be utilized in other areas of the business as needed
Location: Odessa, TX
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