Call Center Agent

Customer Service Representative Essential Functions:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering assistance and support
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
• Collaborate with other departments to improve customer service
• Experience with Microsoft Suite
• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments

• Troubleshooting skills, either basic or advanced
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services
• Expertise in the customer service area they focus in, such as accounts, technical support, or another area
• Capable of solving a variety of customer service problems and supporting a range of personalities and customer types.

• 
  High School Diploma/GED required
• Associates/Bachelors is preferred
• 1-2 years of customer service experience in a business environment or equivalent combination of education and experience preferred.
• Effective verbal/written communication skills in carrying out job duties with various departments and levels of management.
• Ability to handle both independent and group tasks.
• Proficient in MS Office (Word, Excel, and Outlook).
• Accurate data-entry skills.
• Basic mathematical skills including calculating percentages and discounts for customers.

• Medical & dental insurances;

• Life insurance;
• Short and Long-term disability;
• 13-days of paid time off offered;
• 6-paid holidays;
• Company Loans;
• 401k after 1-year (ASI matches 50% up to $5000 annually).
• Vision

*Must be able to pass a background check and drug screening. *